Customer Director, Health & Life Sciences

Point B is a consulting firm that is trusted by the world’s leading organizations and specializes in business transformation and technology services. We are committed to making an impact for our customers and leveraging technology to unlock human potential. We help accelerate our customers' progress toward meaningful outcomes by bringing together cross-industry expertise, proven process, and transformative technology to activate shared potential.   Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We're united by our desire to help our customers succeed, wherever they do business.  Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, BuiltIn, Vault.com®, and many others. 
The Customer Director (CD) is responsible for working closely with the Growth Leadership team to drive Point B’s success across their portfolio of strategic customers. The CD is responsible for growing and managing revenue and profitability for a customer by partnering with a cross-functional team of across the sales and delivery lifecycles.
The CD will bring leading edge client, strategic, commercial and operational skill sets to a critical customer. The CD is a proven leader in the industry of their customer, brings C-suite relationships and cutting-edge industry depth and is an advisor to senior leaders about trends, challenges, and business opportunities. The CD internalizes, upholds and models our leadership and culture tenets in all interactions internally and externally. The CD will have likely contributed to a large client relationship across business consulting service lines, selling to C-suite buyers and growing a significant business to the scale of $5m+ annual revenue. WHAT YOU’LL GET TO DO:Partners with Growth Leadership and enablement teams to develop account growth plans across their portfolioGrows revenue and profitability of the assigned customers within a portfolio across diversified revenue streams of Point B’s offeringsUnderstands customers’ strategic roadmap and long-term vision and supports sales efforts to appropriately match business needs Shares the customers most strategic challenges and opportunities with key Growth partners and enablement functions to develop pursuit plans that position Point B to sell and deliver high-value, outcomes based work for our customers Maintains deep industry perspective and eminence in the market and utilizes that perspective to drive customer’s thinking and strategiesInforms offering development strategy based on known and observed customer needs within IndustryActively engages in community and industry organizations relevant to the customerResponsible for Life Sciences Customer Growth (existing and new customers), including solutions sales, profitability, and customer relationship managementProvides industry subject matter expertise to customersActs as a peer to C-suite executivesServes as a member of the Life Sciences and Health & Life Sciences Leadership teamUltimately accountable for meeting revenue and solution growth targets across portfolio of accountsBuilds and nurtures employees on the Point B Team in line with our Point B valuesServes as escalation point for customers and Delivery Excellence Leaders on their accountDelivers advisory-level subject matter expertise, as neededCoaches, develops and supports Delivery Excellence Leaders and others, engages in Point B people processes, including performance management, compensation decisions, promotions, etc.Actively engages in Point B’s Diversity, Equity and Inclusion (DEI) efforts WHAT WE OFFER:The ability to chart your career path based on your expertise and passionsAn environment that encourages you to