Call Center Operations Manager

Join Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.

Be a Leader in Customer Service Excellence:

Join Answering Service Care as a Customer Service Manager

At Answering Service Care, we’re more than a business communication service—we’re innovators in delivering exceptional customer experiences across diverse industries. Rooted in professionalism, adaptability, and forward-thinking, we’re redefining service delivery to create lasting connections between businesses and their clients.

Our Mission:
To forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations. We're eager to connect with you if a passion for customer service and leadership drives you.

Customer Service Manager Role:

Empathize. Communicate. Resolve. Lead.

Are you a passionate leader with a proven team management and operational excellence track record? Answering Service Care is looking for a dynamic call center Operations Manager to oversee the daily operations of one of our specialized Industry Divisions. This in-office position requires reporting to work at our Margate, FL headquarters.

What You'll Do:

• Inspire and Lead: Foster a culture of positivity, accountability, and empathy, where every team member feels empowered to excel.
• Drive Success: Set, monitor, and achieve operational KPIs to deliver outstanding results and exceed expectations.
• Celebrate Excellence: Use data and performance metrics to identify top achievers and celebrate their success through kudos, recognition programs, and awards.
• Optimize Performance: Regularly review team performance, analyze trends, and implement strategies to drive continuous improvement.
• Build a Stellar Team: Attract, hire, and retain top talent, ensuring each team member aligns with our company culture and values.
• Develop Leaders: Provide comprehensive training for new hires and ongoing development for the team, enhancing skills and preparing them for future success.
• Set Goals, Achieve More: Develop actionable monthly, quarterly, and annual plans to guide your team toward achieving shared objectives.
• Be the Client Advocate: Partner with our Customer Success team to stay attuned to client feedback, build strong relationships, and drive customer satisfaction and growth.
• Collaborate Across Teams: Work closely with other managers and departments to ensure seamless operations and a unified approach to achieving company goals.

What We're Looking For: 

Are you a driven leader passionate about people and performance? We’re seeking a motivated individual who brings the following skills and experiences to our team:

• Customer Service Expertise: At least 5 years of experience in customer service, including a minimum of 2 years in a management or leadership role where you’ve inspired teams to excel.
• Educational Foundation: A Bachelor’s Degree in Business Management or a related field is preferred.
• Leadership Excellence: Exceptional leadership and interpersonal skills, with a knack for motivating, coaching, and building a cohesive, high-performing team.
• Communication Mastery: Strong verbal and written communication skills that help you effectively manage relationships and resolve challenges.
• Adaptability in Action: Thrive in a fast-paced environment, demonstrating sharp problem-solving and decision-making abilities to seize opportunities.
• Organized and Independent: A proactive self-starter who can independently manage multiple tasks, priorities, and deadlines with ease.
• Tech-Savvy: Proficient in Windows, Web applications, MS Office, Google Docs, and other business tools, ensuring smooth and efficient operations.
• Dependable and Flexible: Reliability i