Banking Payments Transformation Consultant - Senior Manager

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Operations Consulting team you drive client implementation efforts involving payment systems and transaction processing. As a Senior Manager, you serve as a strategic advisor, utilizing your specialized knowledge and technical acumen to deliver quality results and provide strategic input into the firm's business strategies. You manage consulting resources, lead project management workstreams, and employ creative problem-solving abilities to thrive in intensive delivery settings.

Responsibilities

- Direct client implementation efforts focusing on payment systems and transaction processing

- Apply creative problem-solving skills in demanding delivery environments

- Leverage specialized knowledge and technical proficiency to achieve quality results

- Facilitate strategic input into the firm's business strategies

- Cultivate teams through impactful leadership

- Maintain adherence to the firm’s code of ethics and professional standards

What You Must Have

- Bachelor's Degree

- 7 years of experience

What Sets You Apart

- Master's Degree preferred

- Proficiency in product and software delivery lifecycle

- Driving client implementation efforts in payment systems

- In-depth understanding of the Payments ecosystem

- Specialized knowledge in consumer or commercial payments

- Experience managing consulting resources in financial services

- Leading project management workstreams and teams

- Exceptional writing and communication skills

- Entrepreneurial ambition to enhance client contexts

Travel Requirements

Up to 80%

Job Posting End Date

September 25, 2025

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employe