Contact Center Agent

CONTACT CENTER AGENT
Join Our Team as a Member Services Representative at Floridacentral Credit Union – Where Every Call Counts!

Are you a customer service enthusiast with a knack for solving problems and making connections over the phone? Do you have a passion for helping people improve their financial lives? If so, we want YOU to join our team as a Member Services Representative at Floridacentral Credit Union!

Why Floridacentral Credit Union?
- Be Part of Something Bigger: Join a team that’s dedicated to making a positive impact on members' lives and strengthening the local community.
- Career Growth Opportunities: We’re committed to your development, with opportunities to expand your skills and grow within our organization.
- Work-Life Balance: Enjoy a supportive and flexible work environment that values your well-being.
- A Great Place to Work: Become part of a friendly, collaborative team where your contributions are appreciated and your voice is heard.

What You’ll Do:
In this role, you’ll be the voice of our credit union, answering a high volume of calls, resolving member concerns, and providing information about our products and services. As a Floridacentral team member, you'll be representing our values both internally and, in the community, fostering positive relationships and contributing to the overall success of our mission.
- Handle Member Calls: Answer a high volume of inbound calls, addressing inquiries, resolving concerns, and providing information with efficiency and empathy.
- Educate & Inform: Help members discover our full range of products and services, guiding them to the solutions that best meet their financial needs.
- Problem-Solve: Work directly with members to resolve any issues or challenges, turning concerns into opportunities for satisfaction and loyalty.
- Drive Engagement: Promote additional products and services to members, helping them maximize their credit union experience.
- Credit Union Ambassador: Represent Floridacentral Credit Union with professionalism and enthusiasm, both over the phone and in your community interactions.

What You Bring:
- A passion for helping others and your commitment to delivering exceptional service and creating meaningful connections with every call.
- Strong communication skills with the ability to explain financial concepts clearly and concisely.
- Problem-solving abilities and the ability to stay calm under pressure and work toward effective solutions.
- A genuine interest in educating our members on how our credit union can help them achieve their financial goals.
- A team-oriented attitude and a willingness to contribute to a collaborative work environment.

Apply Today!
If you're ready to play an important role in helping people navigate their financial journeys, apply now and become part of a team that’s all about service, solutions, and community.

Every call is an opportunity to make a difference. Let’s build a stronger financial future together!


Benefits for Full time employees includes:
• 401(k) w/ up to 5% matching
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurances
• FSA
• Paid Vacation, Sick & Holiday hours
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled