Real Estate Operations Assistant – ServiceM8 (ZR_22332_JOB)

This is a remote position.

Total Weekly Hours: 40 hours 

Our client is looking for a reliable, self-sufficient, and tech-savvy team member with prior experience managing operations in a service-based business. As the backbone of their office, you'll ensure jobs are scheduled, clients are communicated with, and daily workflows run smoothly and efficiently. You must be comfortable working autonomously, taking initiative, and thinking several steps ahead to support a fast-moving team of field technicians. If you're passionate about organization, customer service, and digital tools—and you thrive in a dynamic environment—they’d love to hear from you.

ServiceM8 Management

• Create and assign new jobs
  

• Efficiently schedule the field team
  

• Update job statuses in real time
  

• Maintain clear and timely communication with clients via ServiceM8
  

Inbox Management

• Organize and manage emails professionally and promptly
  

• Flag urgent tasks and follow up as needed
  

Client Communication

• Liaise directly with property managers and clients to confirm appointments
  

• Follow up on outstanding service details and documentation
  

• Deliver professional, high-quality interactions at all times
  

Office Operations Oversight

• Support the team's daily administrative and operational needs
  

• Troubleshoot and resolve client or scheduling issues
  

• Keep compliance service activity records up to date
  

• Proven experience in a similar operations or office coordination role within a service-based business
  

• Advanced knowledge and hands-on experience with ServiceM8
  

• Strong organizational skills and inbox management capabilities
  

• Experience working with real estate property managers and understanding their workflows
  

• Excellent written and verbal communication skills in English
  

• Confidence in calling and speaking with clients
  

• Ability to take initiative, prioritize tasks, and work independently
  

• Strong attention to detail and problem-solving skills
  

• Experience with social media management (planning, scheduling, and posting content) is a plus
  

Ideal Candidate Traits

• Self-starter with a strong sense of ownership
  

• Tech-savvy and systems-driven
  

• Client-focused with a service-oriented mindset
  

• Thrives in a fast-paced, constantly evolving environment
  

• Anticipates needs and solves problems proactively
  

• HMO coverage (available in eligible locations)
  

• Permanent work-from-home setup
  

• Immediate hiring
  

• Consistent freelance work