Sr. Software Engineer- Fulfillment Team

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Position Overview

Papa Johns is on a mission to build best-in-class technology that powers our promise of Better Ingredients. Better Pizza. As a Senior Software Engineer on the Fulfillment Team, you will play a critical role in designing, building, and scaling the core systems that enable order fulfillment across our restaurants—including ordering, make-line integration, delivery, carryout, and third-party logistics.

You will work closely with product managers, architects, and cross-functional teams to deliver highly reliable, performant, and extensible software that supports tens of thousands of restaurants and millions of customers globally.

Key Responsibilities

• Design, develop, and maintain scalable, high-availability backend services supporting order fulfillment and delivery workflows
• Lead technical design and drive architecture decisions for cloud-native, distributed, event-driven systems
• Build APIs and event-driven services integrating with POS, kitchen systems, delivery platforms, and external partners
• Own services end-to-end (design, implementation, deployment, observability, and reliability)
• Write clean, maintainable, and well-tested code while promoting engineering best practices
• Provide technical leadership through code reviews, mentoring, knowledge sharing and contributing to refinement of engineering standards
• Collaborate with external vendors and internal Product, QA, DevOps, development teams and Business Operations teams to deliver resilient, impactful solutions
• Troubleshoot and resolve complex production issues with a focus on performance, scalability, and reliability
• Participate in on-call rotations and lead incident response for critical systems

Required Qualifications

• 5+ years of software engineering experience building secure, scalable backend and/or distributed systems and leading software development teams
• Proven experience designing and operating high-scale, cloud-native microservices in production
• Strong proficiency in one or more: Java, Kotlin, Node.js, or Python
• Experience designing and consuming RESTful APIs and event-driven architectures
• Hands-on experience with cloud platforms (GCP preferred)
• Strong understanding of databases, messaging systems, and caching strategies
• Excellent problem-solving skills and sense of ownership
• Proven track record for designing/creating quality solutions with minimal input
• Strong communication skills and ability to influence technical direction
• Experience with Agile methodologies

Preferred Qualifications

• Experience in eCommerce, fulfillment, delivery, or restaurant technology domains
• Familiarity with microservices, Docker, and Kubernetes
• Experience with CI/CD pipelines and infrastructure-as-code (e.g. Terraform, Jenkins, Harness)
• Knowledge of POS systems, kitchen systems, or last-mile delivery platforms
• Experience supporting mission-critical systems with strict uptime, latency, and SLA requirements
• Experience with AI tools and technology

Current Tech Stack

• Backend: Java 17-25, Spring Boot 3+, some Python/JS
• Cloud Platform: Google Cloud Platform (Cloud Run, Pub/Sub, Firestore, GKEE, GSM, etc)
• Architecture: Event-driven microservices, asynchronous processing, webhook ingestion, RESTful APIs
• Infrastructure: Terraform, GKE and serverless deployments
• Data & Messaging: Firestore (NoSQL), Spanner, MySQL, Pub/Sub, HTTP APIs
• Observability: Splunk (logging/search), AppDynamics (APM), structured logging with MDC
• Build & CI/CD: Gradle, Jib, Jenkins/Harness pipelines
• Integrations: POS systems, delivery platforms, external vendor APIs
• Tools: Jira, Lucid, Confluence, BitBucket, Gemini (for AI)

What You’ll Love About Working at Papa Johns

• Building technology that directly impacts restaurant operations and customer experience
• Working on systems at massive global scale
• Collaborative culture focused on learning, innovation, and continuous improvement
• Competitive compensation, benefits, and career growth opportunities
• Opportunity to modernize and shape the future of fulfillment technology

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

• PEOPLE FIRST - To craft positive experien