Assistant Manager: Store - Urbans

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:
Responsible for providing high-end customer service and supporting overall store operations. The. Assistant Manager directly oversees all aspects of day-to-day operations and the routine work of Rental Associates. This role upholds business standards, exercises elevated decision-making authority, and serves as a knowledgeable representative of our brand while driving a positive culture within the rental shop. The Assistant Manager also fulfills day-to-day operational responsibilities as needed to support the organization.

Job Specifications:  

• Starting Wage: $25.00/hr - $28.00/hr 

• Employment Type: Winter Seasonal 2026/2027 

• Shift Type: Full Time hours available 

• Minimum Age: At least 18 years of age 

• Housing Availability: No

Job Responsibilities:

• Oversee daily operations of the Rental Shop to ensure smooth, efficient, and guest‑focused service.
• Support the Manager in opening/closing procedures, staffing assignments, and workflow management.
• Ensure equipment inventory (skis, snowboards, boots, helmets, etc.) is organized, maintained, and rotated properly.
• Monitor rental flow to reduce wait times and improve guest experience.
• Supervise Rental Attendants, Leads, and support staff during assigned shifts.
• Provide hands‑on coaching, real-time feedback, and support adherence to Vail Resorts’ policies and service standards.
• Protect company assets through effective loss prevention techniques and by managing inventory for rental products.
• Manage operational budgets and payroll while aligning staffing and spending with operational needs.
• Assist with training new employees on equipment handling, sizing, safety protocols, and guest service.
• Promote a positive, inclusive, safety‑first work environment.
• Ensure all staff follow equipment safety guidelines, fitting procedures, and operational SOPs.
• Monitor workspace for hazards; take immediate corrective action when needed.
• Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks.
• Other duties as assigned

Job Requirements:

• High School Diploma or GED Equivalent; Business area training or education preferred
• 1–2 years of experience in rental operations, outdoor recreation, retail, or hospitality.
• Previous supervisory or team‑lead experience strongly preferred.
• Experience working in a fast‑paced, customer‑facing environment.
• Ability to work a flexible schedule including nights, holidays, and weekends