Guest Services Representative

Starting Pay: $17.50 plus great tips!

POSITION SUMMARY
Cage Cashiers are responsible for the redemption and sale of coins, and chips to customers to create a pleasant gaming experience. Always maintain a pleasant, friendly, and welcoming attitude.  Have complete knowledge of all events and promotional activities and facilities available to guest. Starting pay is $17.50 per hour with great tips!

RESPONSIBILITIES

• Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.

• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.  Assuring that guests have a favorable gaming experience.   

• Keeping cash drawer balanced and impressed.  Making exchanges with vault.

• Sorting and rolling tokens.

• Verifying and documenting personal identification information for check and cash advance transactions.

• Completing CTRs, W2Gs, and MTLs.

• Responsible for customer relations.  Ensure safety and security of employees and customers.

• Other duties as assigned.

MISCELLANEOUS

• Read, write, and understand somewhat complex instructions and appropriately complete all necessary documentation. 

• Communicate appropriately with all casino customers, casino departments, and fellow team members.

• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures. 

QUALIFICATIONS

• A high school diploma or GED equivalent. 

• Six months cashier or banking experience. 

• Valid gaming license by the state. 

 MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to read, speak clearly, and hear. 

• Ability to read simple instructions. 

• Ability to complete forms. 

• Basic mathematical functions. 

• Able to use a jet sorter, coin wrapping machine, ATM/Credit Card machine, photocopier, and 10 key calculator. 

• Knowledge of company policy and procedures, IRS Bank Secrecy Act, and internal controls.

• Computer, facsimile machine, and check guarantee. 

• Ability to perform assigned duties under frequent time pressure in an interruptive environment. 

• Good communication skills.