Senior Associate, Market Researcher

Recruiting: VA - McLean, United States of America, McLean, Virginia

Senior Associate, Market Researcher

As a Senior Associate Market Researcher at Capital One, you will apply your strategic and research skills to major company challenges. You'll team with world-class professionals to develop insights that ultimately impact our customers and strategy. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

Our Retail Banking business is on an audacious mission to grow a national bank – via compelling new products, competitive pricing, and groundbreaking market strategies. As we continue to build our national banking brand, we’ve committed to keeping our customers (existing and future) at the center of our strategy. Our Market Research team is critical to helping teams across the Bank understand the broader banking landscape and what drives customer behaviors and perceptions as they relate to banking.

Our Market Research team is looking for a talented Researcher to help shape our learning agenda for Market Research  and advise on strategies across the Bank. Are you excited about bringing customers’ voices to the table? Are you interested in partnering with a large variety of teams across an organization to drive decision-making? Do you crave white space and the opportunity to create and execute on research that will help shape long-term strategy? Are you looking forward to partnering with a team of talented researchers and analysts to uncover insights that will impact large-scale initiatives? If so, read on!

This market research role is broad in scope and responsibility. If you’d like to be in an ultimate real-life classroom and if the opportunity to shape the future of the Bank’s customer experience excites you, this is the opportunity for you!

Specific responsibilities include, but are not limited to:

-  Strategic Leadership:  Develop, execute, and share research that will promote customer-centricity and drive competitive success for Capital One in the face of shifting consumer and regulatory demands.

-  Partnership and Teamwork: Partner with a diverse team of subject matter experts from across the Bank to create results that meaningfully impact our long-term strategy.

- Research Orientation: A proven track record of market research. Conceptual thinking skills and a thirst for open-ended questions must be complemented by a strong quantitative orientation.

-  Execution:  Manage and sequence delivery of business initiatives, build business requirements, and execute against our market research agenda. Work on multiple projects concurrently. Partner with and manage vendors as they execute research studies. Draft research reports, including developing data charts, graphs, and presentations.

- Influence: Build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Researchers should foster innovation, drive critical decisions, and consistently deliver results, including synthesizing key findings across multiple, interdisciplinary sources, culminating in research-backed business recommendations.

- Strong Executive Communication & Storytelling Skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Ability to effectively summarize analysis for an executive audience is essential. 

- Clear Results Orientation: Display an intense focus on achieving both short- and long-term goals. Research should be able to drive and execute an agenda in an uncertain and fluid environment.

- Growth Mindset: Embrace challenge, be curious, and actively seek to learn. 

- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

 

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 2 years of experience in market research or behavioral-based research executing both qualitative and quantitative methodologies 

• At least 1 year of experience working with quantitative resea