Senior Enterprise Account Manager

About the Team

At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.

We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.

 

About the Role

The Senior Enterprise Account Manager is a tech-savvy, detail-oriented B2B SaaS professional responsible for driving customer success across the full client lifecycle. This role focuses on building strong relationships with AudioEye’s Enterprise and mid-market customers, understanding their business objectives, and ensuring they realize maximum value from AudioEye’s products and services. The Senior Enterprise Account Manager serves as the primary point of contact for assigned accounts, overseeing onboarding and ensuring successful implementation.

The ideal candidate is collaborative, results-driven, and customer-centric, with the ability to work closely with cross-functional teams. Responsibilities include fostering strategic client relationships, conducting regular business reviews, driving renewals and upgrades, and contributing to the overall growth and reputation of AudioEye.

 

How you’ll Contribute: 

• Serve as the lead point of contact and internal stakeholder for all customer account management matters within your customer base
• Develop trusted advisor relationships with key accounts, key customer stakeholders, and executive sponsors
• Become an expert in the product and on educating customers on the best practices and benefits
• Work closely with Growth, Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience
• Clearly communicate the progress of monthly/quarterly initiatives, updates, goals, and actions to internal and external stakeholders
• Develop new business opportunities with existing clients and/or identify areas of improvement to drive customer expansion
• Forecast and track key account metrics around renewal and growth (e.g., quarterly renewal and expansion results, updating CRM)
• Consistently prepare account success maps, defining the account status and next actions
• Maintain a revenue base by negotiating and managing account retention and renewal
• Drive upgrade revenue through increased product adoption, value realization, pushing for customer advocates by going high and wide through customer stakeholder contacts, collaborating with the sales team to identify and grow opportunities within the customer case
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management

 

Who you are: 

• Bachelor’s degree or equivalent experience
• 6+ years of experience as a Senior/Enterprise Account Manager 
• Familiar with HTML, JavaScript, and CSS design capabilities
• Passion for identifying and solving problems
• Ability to manage influence through persuasion, negotiation, and consensus-building
• Combined background of post-sale and sales experience
• Strong empathy for customers AND passion for revenue and growth
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Experience with web commerce, web/mobile applications 
• Knowledge of usability principles, universal design, and techniques 
• Experience working in fast-paced start-up environments (Ability to balance multiple priorities with acute attention to detail)

 

Our Values:

• Relentlessly Prioritize the Customer
• Own Outcomes
• Be Straightforward
• Act Now & Iterate
• Grit
• Decide with Data 
• Hire and Develop A Players
• Be Coachable