Data Entry Processor, Rx Returns

Under the direct supervision of either the Rx Client Services Manager or Supervisor, the Data Entry Processor provides transaction settlement support to assigned clients, provides documents such as Proof of Delivery and Destruction and Debit Memos, and fulfills other client requests. Duties may include transaction matching, data entry, resolving any data issues and pulling information from systems to email to the client or third party.

This position requires the associate to work onsite from the Libertyville, IL office.

Primary Accountabilities:

• Maintain electronic files and processing folders
• Prepare remittance advice for data entry
• Complete balancing routine on each keyed remittance
• Confirm the accuracy of remittance keyed within the system
• Enter notes for client into the system for missing information as needed
• Follow HIPAA policies and procedures per company guidelines
• Perform special projects and other duties as assigned by management
• Serve as backup to Call Center associates at peak times
• Load store files
• Maintain the Rx client email inbox; create Salesforce cases for all pertinent emails
• Pull the necessary information from the systems (Informix, InvoiceLink, NetLink) and email clients and third parties
• Complete all assigned Salesforce cases within the specified SLA

Required Qualification:

• High School Diploma
• 0-2 years of related work experience involving computer data entry; OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position.
• Proficient with Microsoft Suite
• Proficient with Google Suite
• Competent with AS/400 (or other similar computer systems)
• Accurately perform alpha/numeric data entry; 10 key by touch – 8,000 KPH
• Utilize computer equipment; possess basic typing/keyboarding skills
• Operate various office machines (printer, fax, copier)
• Take accurate messages; maintain files and records using basic English composition
• Speak in a clear and understandable way with proper use of spoken English language
• Organize tasks and time to ensure timely completion of all projects
• Follow general office practices and procedures
• Bilingual (English/Spanish)

Individual Competencies:

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
• Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
• Collaboration: Works collaboratively with others to achieve group goals and objectives.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safet