Program Assistant

What We Offer 

• The initial compensation for this position ranges from $21.00 to $25.83 an hour.   
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations. 
• The salary may also vary if you reside in a different location than the location posted.   

Benefits We Offer   

• Benefits eligibility starts on day ONE!   
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!    
• Employer Paid Long-Term Disability & Basic Life Insurance 
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status) 
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

 POSITION SUMMARY:

Scheduled Hours per Day: Monday- Friday from 8:30AM-5:00PM

Primary responsibility is to provide administrative support to program management and all program staff. Works with Office Manager on potential problems and implements solutions or refers problems/solutions to program management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers/screens Program site phones and takes messages for program management as needed.

• Maintains proper filing and computer entry of all program site records or other case information/general information. Types and stores all information on computer.

• Maintains a sufficient supply of forms and office supplies for site program.

• Processes procedures including but not limited to: Utilization Review Tracking, UMDAP, typing general program correspondence, photocopying, distribution of memos, forms, and other general communication items to program staff and interns as directed.

• Completes and processes DMH computer reports.

• Collects and processes insurance information on all clients based on program’s requirements.

• Processes and distributes daily incoming and outgoing clinic mail.

• Schedules program/staff and other meetings as directed by Divisional Director or designee. Types information into the computer.

• Provides direction and task assignment to General Clerk and/or designated support staff to ensure the timely completion of office assignments.

• Assists with front office operations providing backup to all support staff positions as needed. This includes and but is not limited to switchboard, filing, front reception desk activities.

• Files items sequentially in client chart according to established filing system accurately and promptly.

• Maintains all charts in such a way that authorized staff can easily locate items.

• Functions as part of an Agency support services team and provides clerical support coverage at other programs and locations as requested.

• Types correspondence and other paperwork as directed by Divisional Director or designee.

• Provides secretarial support in management meetings and staff meetings as necessary, (e.g. takes and process minutes).

• Interacts with program site managers and provides