Sr. Technical Project Manager (East Coast hours)

About Transcend

Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. We are driven by the belief that engineering robust and accessible privacy rights is an essential and high-impact way to spend our time. To achieve this, we're building an ambitious and passionate team that enjoys tackling important future-focused problems. We're growing quickly, backed by top-tier investors including Accel, Index, 01A, StepStone Group, and HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our Press Page.

About the role

Transcend is seeking a highly organized, consultative, and execution-driven Senior Technical Project Manager to lead complex implementations for our enterprise and strategic customers. As a senior individual contributor, you will own the end-to-end delivery of high-impact onboarding projects involving privacy infrastructure, data governance workflows, and cross-system integrations.

You will guide customers through technical configuration, coordinate cross-functional engineering and solutions resources, and ensure predictable, high-quality delivery for our largest revenue-generating accounts. This role requires exceptional project leadership, technical fluency, and a strong ability to manage risk, communicate clearly, and drive alignment across global, matrixed customer organizations.

This role is approximately 75% customer-facing and 25% internal operations, and works closely with Solutions Engineering, Product, Engineering, Customer Success, and CX leadership.

This is a remote, Full-Time, Exempt position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time). This role reports directly to the Director of Solutions Engineering.

What you'll do

• Lead complex enterprise implementations end-to-end, ensuring tightly managed timelines, clear expectations, and a high-quality onboarding experience across legal, security, engineering, and marketing stakeholders.
• Own all project management responsibilities across your portfolio, including requirement alignment, timeline management, risk tracking, and detailed documentation to ensure predictable time-to-value and level-of-effort (LOE).
• Drive technical project kickoff activities, including configuring new customer accounts, establishing access roles & permissions, sharing required documentation, and assigning required training paths to customer teams.
• Serve as the central coordination point across Solutions Engineering, Product, Engineering, and Customer Success when blockers arise, ensuring rapid internal alignment and timely resolution.
• Maintain highly accurate project metadata within Asana, including milestones, dependencies, risks, LOE tracking for Solutions Engineering, and detailed status updates for internal and external visibility including post-sales handovers to Support.
• Evolve existing implementation playbooks, templates, LOE guidance, and milestone frameworks to reduce ambiguity and improve repeatability.
• Support operational rigor by enforcing data integrity across Asana, Salesforce, and internal tooling; ensure project health indicators are always current.
• Partner with CX leadership on capacity planning, utilization tracking, customer segmentation, and implementation resourcing models as we continue to grow.
• Deliver structured, proactive communication to customers and internal stakeholders, escalating thoughtfully and with clarity when needed.
• Act as a trusted advisor to customers during implementation by helping them understand best practices, technical trade-offs, sequencing, and how Transcend integrates into their broader privacy and compliance architecture.

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