Sales Team Lead

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Sales Team Leader to join us!

Purpose of the role.

As a Sales Team Lead, you will be key to our new business partners success, as you will lead a team of highly skilled sales representatives and be held responsible for their performance and satisfaction at all times.

You will report directly to the Operational Account Manager and work with your fellow team leaders to further improve overall performance without losing sight of your team's KPIs.

You will oversee the preparation of service and sales forecasts, develop new opportunities and translate data into concrete actions, analyze reports, identify trends and ensure planning, KPI’s and employee satisfaction targets are achieved at individual and team level.

Responsibilities.

• Manage a sales team ensuring that service and sales KPIs are met consistently.
• Term planning / forecast preparation.
• Design thinking in terms of new developments and opportunities.
• Delegation of tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics to perform outstanding results.
• Identify individual improvements.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Develops strategies to promote team member adherence to company regulations and performance goals.
• Ensure that your team's satisfaction levels are always met no matter what!

Requirements

• BA/BS degree or equivalent practical experience
• +2 years of experience in sales.
• Proven managerial experience in a sales environment.
• Experience in e-commerce, lead prospecting and lead management.
• Native/advance level of French & English, Italian, Spanish or German.
• Knowledge on internet connectivity and troubleshooting.
• Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome).
• Excellent research skills with proficiency in the usage of ‘search’ function.
• Intermediate – Advanced knowledge in MS Office (MS Excel, MS PowerPoint, MS Word, etc.)
• Excellent people & communication skills.
• Strong presentation, analytical and problem-solving skills.
• An ongoing desire to learn and develop.
• Comprehension – Ability to clearly understand and respond appropriately to the problem statements.
• Ability to maintain and manage active engagement during communications.
• Capable of managing communication flow and direction.
• Adaptability to change in schedule and skill set as prescribed by Service Delivery.
• Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities.
• Goal oriented with a focus on learning and continuous improvement.
• Fluent in discovering customer pain points and needs.
• Capable of effectively handling customer objections and driving value add in solutions offered.
• Capable of effectively utilizing product benefits to drive customers desire to buy.
• Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value.
• Effective time management and strong focus on schedule adherence and/or attendance 5.

Benefits

• Full time position (39h per week)
• Permanent Contract.
• Competitive Salary.

• Introduction training on products and specific sales training
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development