Senior Director, Enterprise Innovation

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$161,400.00 - $266,300.00

Target Openings

1

What Is the Opportunity?

At Travelers, we strive to be the undeniable choice for our customers and our agents. As a result, The Enterprise Innovation team, reporting to Travelers' Chief Innovation Officer, executes on a mission to Perform & Transform. In this role you will be a part of the innovation & experience vision and strategy for our customers, employees, and external partners, guiding the definition, testing, and implementation of service and product solutions in one or more channels. The team partners across the organization to build awareness, drive a sense of urgency, and act on solutions including driving discussions around future trends, emerging risk changes, and big bets areas, and their implications for Travelers. As the Senior Director, Enterprise Innovation, you will own a diverse portfolio of innovation initiatives and/or engagements aimed at solving specific business, agent, and/or customer problems that results in a broader strategic goal. In this role you will drive action-based learning to help senior leaders make informed evidence-based decisions on whether to continue, pivot, or stop work on initiatives. You will proactively initiate and facilitate collaboration with partners and stakeholders to communicate strategic direction, innovation strategy and objectives through am innovation approach.

What Will You Do?

• Expertly explore, build out perspectives, define goals, and assess velocity using methodologies and tools such as Clues & Hunches, Future Scenario & Implications, Objectives and Key Results.
• Manage research, consolidating insights and stimulus to foster the dialogue with key stakeholders (Business & Product leaders, Sr. Execs, Management & Operating Committee members, SMEs etc.) around the future trends and potential impacts for the business area(s). Lead, facilitate, coordinate, and lead future trends sessions, ideation sessions including collecting perspectives, and consolidating analysis and insight to support engagement & discussions from stakeholders.
• Set strategies and goals for the discovery and creation of new and improved solutions that result in unified, inclusive, and valuable experiences for our customers, agents, and employees. Employ a variety of research studies to formulate hypotheses and employ a wide variety of experiment techniques to prove or disprove those hypotheses.
• Manage research and testing activities to gather evidence to evaluate the effectiveness of concepts and solutions; analyze, evaluate, describe, report results and recommendations to stakeholders into actionable insights and end to end initiatives/engagements.
• Manage market assessment to Value Chain topics including integrating existing reports and creating white papers and perspectives on future trends and opportunity areas for Travelers through test & learn initiatives and POCs, related to Value Chain topics. Proactively collaborate with partners to facilitate, lead, prepare materials for discussions and meetings from business and functional areas involved.
• Proactively promote the Innovation Office across enterprise via different channels (newsletter, Evangelist meetings, Enterprise working group etc.) and infuse and enable a culture of continuous innovation across Travelers by leading and participating in various internal innovation events, training sessions while growing a strong network of relationships internally across Travelers and internally and externally with partners and vendors.
• Provide leadership, guidance and coaching to internal and external team members, fostering their growth and development in alignment with organizational objectives including LDP participants and other new members of Innovation Team.