Data Center Operations Manager

<p><strong>About Backblaze</strong></p> <p>Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building durable, scalable systems with a strong emphasis on developer experience and operational efficiency.</p> <p><strong>Role Overview</strong></p> <p>The Data Center Operations Manager leads the day-to-day management of the organization's infrastructure, personnel, and vendor relationships across one or more data center sites or regions. The Manager works cross-functionally across engineering, security, finance, and operations teams to align infrastructure priorities with broader organizational goals. This role is responsible for maintaining mission-critical systems at peak reliability while ensuring operations remain secure, compliant, and cost-effective. The Manager is the primary owner of uptime, operational integrity, and continuous improvement across the team.</p> <p><strong>KEY RESPONSIBILITIES</strong></p> <ol> <li> <p><strong> Team Leadership &amp; People Management</strong></p> </li> </ol> <p style="padding-left: 40px;">▸&nbsp; Recruit, onboard, mentor, and evaluate a diverse team of data center technicians and inventory controllers.</p> <p style="padding-left: 40px;">▸&nbsp; Foster an inclusive environment that encourages collaboration, safety, and continuous professional development.</p> <p style="padding-left: 40px;">▸&nbsp; Set and track individual performance goals, growth plans, and career pathways for all direct reports.</p> <p style="padding-left: 40px;">▸&nbsp; Partner with HR on DEI initiatives, succession planning, and workforce development.</p> <p style="padding-left: 40px;">▸&nbsp; Delegate responsibilities to ensure workload balance and effective utilization of team skills.</p> <ol> <li> <p><strong> Project Management</strong></p> </li> </ol> <p style="padding-left: 40px;">▸&nbsp; Define and manage project scope, timelines, budgets, and resources in collaboration with stakeholders.</p> <p style="padding-left: 40px;">▸&nbsp; Lead concurrent projects including hardware refreshes, capacity expansions, and migrations.</p> <p style="padding-left: 40px;">▸&nbsp; Maintain project documentation including MOPs, change control records, and post-mortems.</p> <p style="padding-left: 40px;">▸&nbsp; Coordinate internal teams, vendors, and contractors to meet milestones; report status to leadersh