Supply Chain & Operations Business Analyst

JOB TITLE: Supply Chain & Operations Business Analyst
REPORTS TO: Director of Supply Chain & Distribution
DEPARTMENT: 9050 - Supply Chain & Distribution
FLSA STATUS: Exempt

POSITION PURPOSE
The Supply Chain & Operations Business Analyst serves as a process analyst and capability partner, acting as a liaison between Operations, Technology and Data to support scalable and efficient workflows across the Corona, CA and Delta, BC facilities. This role is responsible for documenting end-to-end operational processes, aligning processes and systems to business capabilities and supporting application replacement or improvements through translating business needs into structured functional and data requirements. This role also plays a key role in identifying opportunities for automation, advanced analytics, and AI-enabled decision support—helping evolve supply chain processes to be more scalable, resilient, and efficient over time.

JOB DUTIES AND RESPONSIBILITIES

Process Analysis & Documentation:

• Document current-state and future-state processes across inbound, outbound, inventory, and supply workflows
• Develop process maps, workflows, and standard operating procedures (SOPs)
• Validate process documentation with operations teams to ensure alignment with real-world execution
• Identify process gaps, inefficiencies, and manual workarounds, and recommend improvements
  Business Capability Alignment:
• Map operational processes to define supply chain business capabilities
• Align capabilities to support systems, applications, and data structures
• Maintain capability-to-application mappings as processes evolve
• Identify capability gaps and standardization opportunities to support improvement

Requirements Development & Delivery

• Gather, document, and maintain business, functional, and data requirements
• Translate operational needs into structured requirements, user stories, and acceptance criteria
• Partner with technical teams to transfer into technical requirements ensuring system enhancements, integrations, and implementations deliver intended outcomes
• Support testing efforts, including user acceptance testing (UAT), ensuring solutions meet business needs

Automation, Analytics & AI Enablement

• Identify opportunities to streamline processes through automation and system enhancements
• Partner with Analytics and Technology teams to define reporting requirements and KPI logic
• Support initiatives that leverage advanced analytics and AI to improve operational decision-making
• Contribute to evolving how process documentation and insights are developed using AI-enabled tools

Cross-Functional Collaboration:

• Act as a liaison between Operations, IT, and Analytics teams
• Facilitate alignment across stakeholders on process changes and system initiatives
• Support continuous improvement efforts across supply chain functions
• Build strong partnerships to ensure solutions are practical, scalable, and adopted

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Supply Chain, Business, or related field (or equivalent experience)
• 3–6 years of experience in business analysis, supply chain, operations, or related roles
• Strong analytical, problem-solving, and process documentation skills
• Ability to translate operational needs into structured business requirements
• Strong communication and stakeholder management skills
• Advanced Excel proficiency
• Ability to manage multiple priorities in a fast-paced environment

PREFERRED QUALIFICATIONS
• Experience in retail supply chain or distribution center operations
• Exposure to WMS, OMS, ERP, or workforce management systems
• Experience with operational process analysis and mapping tools (e.g., Visio, Lucidchart)
• Exposure to business capability modeling frameworks (e.g., LeanIX)
• Experience supporting system implementations or process improvement initiatives
• Familiarity with automation, analytics, or AI-enabled tools in business processes

WORK ENVIRONMENT & PHYSICAL DEMANDS
• Ability to work in both office and warehouse environments
• Ability to sit for extended periods and work on a computer
• Ability to move throughout the facility to observe operations and collaborate with teams
• Ability to travel 10-15 days per year

ACKNOWLEDGMENT
This job description is not all-inclusive and is intended to describe the general nature of the work. All job
responsibilities are considered essential job functio