Assistant Banking Center Manager

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll be joining CIBC’s Personal Banking Team. You’ll develop and coach a team of client-focused professionals, working towards a shared goal – delivering an exceptional client experience. As a part of the Banking Centre Leadership Team, you’ll inspire team members to perform at their best, while supporting a “One Team” approach that connects each client with the person best suited to help them meet their financial needs. You’ll make an impact by supporting new and existing clients as they secure their futures, own their homes, and build their businesses.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be on-site full-time.

How you'll succeed

• Client experience - Model how to deepen client relationships and meet client financial needs while providing a high standard of customer service. Drive the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and manage complex issues. Empower clients to utilize self-service channels.

• Service leadership - Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals. Monitor client experience activities and put action plans in place to close any gaps. Manage and minimize risk to safeguard our bank, clients and shareholders.

• People leadership - Actively recognize your team’s contributions to foster a positive, collaborative and productive working environment. Lead and coach a successful service team, and help them identify opportunities to refer clients to the right team members who can meet their needs. Advocate CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high-performing teams.

• You bring proven experience. You have over 2 years of experience in senior roles such as Branch Manager, Senior Banker, or Teller Supervisor, where you successfully managed operations, motivated teams, and delivered exceptional client experiences.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $55,000 - $60,000 for the Milwaukee, WI market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.