Director of Property Claims

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

The Director of Property Claims provides leadership for all U.S. Commercial Property Claims operations, including daily claims handling and catastrophe (CAT) response. This role is accountable for claim outcomes, operational performance, regulatory compliance, and customer experience across multiple commercial segments and industries. The leader drives consistent technical excellence, financial discipline, scalable CAT readiness, and modernization of property claims capabilities nationwide.

This position plays a critical role in protecting the organization’s financial results, reputation, and client relationships in an increasingly complex risk and catastrophe environment.

Key Responsibilities

Enterprise Leadership & Strategy

• Set and execute the national strategy for Commercial Property Claims, aligned with corporate, underwriting, and financial objectives.
• Lead and develop a large, geographically distributed organization handling complex commercial property losses.
• Act as a senior advisor to executive leadership on property loss trends, CAT exposure, and portfolio performance.
• Champion innovation, automation, and analytics to improve claim quality, speed, and cost effectiveness.

Claims Operations & Financial Performance

• Own end‑to‑end performance of Commercial Property Claims, including:
  • Loss ratio and severity
  • Indemnity and expense management
  • Cycle time and claim quality
  • Leakage reduction and recovery optimization
• Establish consistent national standards for coverage interp