Operations Business Analyst, Scaled Operations

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The Scaled Operations team at Airbnb increases the effectiveness, utilization, quality and impact of the homes on Airbnb using people-powered operations. We also work closely with the Standards team to devise and test policies that will balance the needs of our guests and hosts.

The Analytics team on Scaled Operations is responsible for enabling our leadership to make data-driven decisions. This can be via dashboards for regular reporting, quick questions on business drivers, or longer-term collaborations to drive and shape new business initiatives. We work across a broad set of problems with a board set of stakeholders, where we occasionally work with tight timelines and ambiguous requests. Proficiency in managing clients in fast-changing environments, and tenacity to find answers where they are not clear are hallmarks of the team.

The Difference You Will Make:

As an Operations Business Analyst, you will partner closely with cross-functional stakeholders to deliver the data and insights that they need. Airbnb has a diverse set of data tables, so you will need to be resourceful in navigating documents and engineers to find solutions. As an operations team we can have rapidly changing priorities, so being able to quickly pivot to new problems, and to reframe existing questions is important. We are focused on making an impact over theoretical models. Communicating findings clearly and accurately, and being proactive to push work further than the original ask will drive the value for our stakeholders.

A Typical Day: 

• Answer urgent questions from senior leadership about business drivers, opportunity sizing and the effect of possible decisions on our guests and hosts
• Collaborate with a diverse set of stakeholders, from Host Standards to Marketing teams, to deliver insights and recommendations on long-term projects
• Build reporting and dashboards to allow continuous monitoring of initiative performance
• Over time develop knowledge of principles and methods within various specialty areas of our data, such as photography, our accessibility program or the experiences product
• Craft communications to clearly share your insights, which could be presentations, documents, or G Sheets and code
• Automate repetitive operational analytics asks such as candidate pipelines and the aggregation of agent output
• Manage your own roadmap by identifying new project opportunities and proposing prioritization between existing requests

Your Expertise:

• 3+ years of work experience with increasing responsibility in a technology or consulting environment
• Bachelor’s Degree required; in a quantitative field preferred (Statistics, Science, Economics, Engineering); Masters a plus
• Confidence, resilience, creativity and self-sufficiency in solving problems yourself - as we are a remote team, there may not always be someone available to immediately assist
• Demonstrated desire to learn new techniques and a team-player attitude to help out across all of our work, wherever is most valuable
• Ability to wrangle answers out of messy data and make good business judgment
• Fluency in the core toolkit of Data Analytics:
• Excellent written and oral communication skills
• Deep connection to Airbnb’s mission and passion for creating Connection and Belonging
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services