Maintenance Engineer I (2nd Shift)

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Maintenance Engineer is to maintain the hotel's customer and heart of house areas in accordance with brand standards by performing preventative maintenance and repairs as necessary

   

Unique.  Stylish.  Entirely Radisson Blu.   Upper Upscale by industry definition.  First class in any other language.  High on design and style, all wrapped up in a Yes I Can! Attitude.  The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Maintenance Engineer I supports the general maintenance of the hotel. Areas of responsibility include:  painting, pools, flooring, doors, heating/cooling units, other general upkeep, and additional duties as assigned.

Key Responsibilities

Responds to both customer and hotel staff reports of non-functioning equipment immediately

• Maintains problem log book to record the equipment in need of repair and prioritizes efforts accordingly.    

• Reports any hazards or injuries in the department or hotel and takes immediate action to correct.

• Maintains rooms in operating condition by performing repairs as needed

Understands the Room Preventative Maintenance Program (R.P.M.)

• Prepares preventative maintenance cart for use each day

• Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed

• Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc.

• Repairs and maintains room's heating/ventilating/air conditioning systems

Performs preventative maintenance throughout the hotel

• Maintains the condition of hotel lobbies and restaurants

• Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary

• Maintains operating equipment in working condition by performing routine equipment checks and repairs

• Attends schools or seminars to remain current on proper techniques

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skil