Director, People Operations

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $173,500.00-$211,900.00 annually. The full Pay Range is $135,100.00 - $250,600.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As the Director, People Operations, you’ll shape how employees experience HR services across BECU. You’ll lead the strategy, governance, and performance of People Operations, Payroll, and Absence Management, helping create a seamless, scalable, and people-centered experience throughout the employee lifecycle. In this role, your leadership will directly influence operational excellence, compliance, service innovation, and employee satisfaction across the organization.

You’ll have the opportunity to modernize and optimize HR operations through technology, automation, and continuous improvement while empowering high-performing teams to deliver exceptional service. Your expertise will help create consistent, efficient, and compliant people processes that support both business goals and employee success.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, ID, CA, or AZ. If you’re located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week. For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. 

WHAT YOU’LL DO:

• Lead People Operations Strategy: Shape and evolve a centralized, scalable People Operations model that delivers efficient, consistent, and high-quality HR services across the organization.
• Drive Operational Excellence: Oversee high-volume HR operations through a shared services approach, improving the employee experience across the full employee lifecycle while enhancing service delivery, automation, and operational efficiency.
• Oversee Payroll Operations: Provide strategic leadership for payroll operations by establishing governance, performance standards, and process improvement initiatives that strengthen accuracy, compliance, and scalability.
• Enhance Leave and Absence Programs: Guide absence and leave management programs with a focus on creating a consistent, employee-centered experience while serving as an escalation point for complex situations and ensuring alignment with policies, practices, and risk management standards.
• Strengthen Compliance and Governance: Establish and maintain governance frameworks, controls, and compliance practices that support multi-state HR operations and align with organizational and regulatory requirements.
• Champion HR Technology and Innovation: Maximize the use of HR systems and technology solutions, including platforms such as Workday, to streamline processes, improve service delivery, reduce operational risk, and support data-driven decision-making.
• Collaborate Across the Organization: Partner with People team colleagues and enterprise stakeholders to ensure smooth, integrated delivery of employee lifecycle programs and services.
• Develop and Empower Teams: