Administrative Coordinator

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Administrative Coordinator, under general supervision of the Practice Manager, works collaboratively with leadership to oversee day-to-day operations and coordination of the administrative support staff. S/he performs administrative, patient care, and project management duties on behalf of the practice leadership. S/he coordinates staffing & cross-coverage as needed and troubleshoots operational issues in a time-sensitive manner.
Emphasis is placed on the ability to organize priorities, complete tasks, manage confidential information, and enhance the quality of service to patients and providers. S/he functions as a role model for other practice/program support staff by providing guidance and oversight of administrative processes essential to the practice/program.
The Administrative Coordinator has a work history that demonstrates an expert knowledge of medical office practices, hospital software systems and policies, and the ability to work effectively and courteously with diverse groups of patients, staff and providers.
Performs all duties of PSC II and PSC III in support of patients and providers.
Collaborates with the ICA Patient Service Coordinator III to coordinate day-to-day activities of the administrative support staff.
Leads the training of permanent and temporary staff and is empowered to deliver functional guidance and feedback.
Functions as an Epic and Cadence Super User and resource to administrative support staff.
Reviews the Interventional Cardiology referral work queues for lag and prompts administrative support staff as necessary in support of timely patient flow and provider productivity. Troubleshoots Access Office issues as appropriate.
Collaborates with administrative and clinical support teams to assist in the resolution of patient service, referral and insurance issues.
Assists in projects related to Ambulatory Practice initiatives, patient satisfaction, Cardiology Division practice goals.
Assists practice leadership with development and revision of policies, programs and procedures.
Participates in the hiring process for PSC candidates. May be asked to:
● review resumes,
● assist in the coordination of interviews, and/or
● participate in the interview process.
Builds and maintains relationships with across the Cardiology specialties to facilitate positive morale and support provider workflow.
Assists in the communication of department announcements, policies and procedures as appropriate
Ensures that HIPAA privacy policies and procedures are fully implemented and reviews any Patient Privacy changes with PSC team to ensure understanding and implementation.
Leads the work of all Patient Service Coordinator’s in ICA , as necessary, in support of attending physicians, Nurse Practitioners (NPs) and Ambulatory Advanced Practice Providers (APP).



Qualifications

● Demonstrates the ability to stay focused, calm and professional while working effectively with diverse groups of patients, providers and staff in a complex, time-sensitive environment.
● Functions as a resource to members of the administrative team and the practice.
● Possesses strong interpersonal, communication and organizational skills.
● Demonstrates proficiency with Epic, Microsoft Office suite, and other hospital software.
● Possesses and encourages a high level of teamwork, performance, accountability, and a strongly positive and helpful nature.
● Understands and is compliant in hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission, and HIPAA.
● Performs all duties of Patient Services Coordinator II(I).
Associate’s or bachelor’s degree preferred.
Minimum of 3-5 years of healthcare experience required.

 

Qualifications

Education
Associate's Degree Business preferred

Can this role accept experience in lieu of a degree?
YES

Licenses and Credentials

Experience
Administrative Support Experience 3-5 years required and Leadership Level Support Experience 2-3 years required

Knowledge, Skills and Abilities
- Proficient in using office productivity software such as word processing, spreadsheet, and presenta