Regional Career Services Representative

CAREER SERVICES REPRESENTATIVE

Job Summary

The Career Services Representative (CSR) works under the direction of the Regional Career Service Manager or Regional Vice President of Career Services. They will support a group of schools within an assigned region and be responsible for job lead development, interview prep and scheduling, and graduate placement to support positive outcomes.

The CSR will manage and secure documents required, attendance, and various surveys to ensure compliance. They will work directly with students to maintain communication, identify qualified externship sites, provide coaching to support development, assist with online content and requirements, as well as job readiness and placement.

They will coordinate Junior/Senior meetings, and mock interviews as appropriate. They will need to initiate and execute sales and service calls to employers to establish and maintain partnerships to support extern and graduate placement. Travel to campuses or employer meetings will occur as market conditions require. They will interact with various virtual applications, like Ross Edge, Canvas and other content apps to engage students to promote a meaningful student experience, positive outcomes and operational compliance. 

This position is great for Ross Education Graduates and former Ross Instructors/Employees. Come find your "WHY" at Ross!

Job Duties and Responsibilities

Job Development and Placement

• Generate new job leads to support multi-campus region
• Build professional relationships within the medical communities served
• Manage personal sales funnel
• Make sales/service calls via phone and/or in person as required
• Convert leads to interviews and job placements
• Identify and resolve employer issues
• Communicate openings to students via phone, by mail, or in person
• Follow-up on all referrals, interviews and placements
• Document activity as required and ensure integrity of data
• Establish market knowledge and properly represent Ross in the community
• Conduct 30/90-day graduate calls

Student Career Development

• Be proactive in developing and maintaining professional remote student relationships
• Initiate and maintain consistent communication with students to support externship and placement
• Manage student requirements/participation in Jr. Meetings, Mini-presentations & Externship Seminars
• Assist students with resume development and career preparation
• Develop working knowledge of students’ strengths and areas of opportunity and interest in order to market effectively for job opportunities
• Work with students on professional development (i.e. dress, attitude, communication, etc.)
• Demonstrate professional example for students to follow
• Coordinate and review student mock interviews
• Conduct one-on-one meetings with students/graduates as needed (virtual or in person as required)
• Maintain regular contact with unplaced graduates via weekly calls, appointments, etc.

Externship Assignment and Development

• Identify and develop qualified externship sites and Affiliation Agreements to support students
• Coordinate and confirm student externship assignments
• Collaborate with campus academic leadership to complete externship requirements (Site Approvals, Faculty Phone Checklists, etc.)
• Manage, secure and process documents required
• Manage participation and completion of virtual externship seminar
• Track and report Externship outcomes as directed

Administrative

• Manage distribution and compilation of various surveys and meet required metrics
• Assure accuracy of student records and compliance with ABHES requirements
• Manage applicable student records/data in LMS
• Assist with placement verification as needed

Expected Outcomes

• Achieve required minimum of 70% placement rate for each program
• Achieve required minimum of 40% Extern t