Senior Business Systems Analyst, Customer and Agency Services

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. 

Join us and play your part in something special!

As a Senior Business Systems Analyst for our Customer and Agency Services team, you will play a pivotal role in supporting and enhancing our applications within a Scaled Agile Framework (SAFe) environment. You will bridge the gap between business needs and technical solutions, translating requirements gathered by Business Analysts and Product Owners into actionable technical specifications and solution designs. This position requires close collaboration with product owners, engineers, and business analysts to deliver impactful solutions aligned with our organizational goals.

The successful candidate will utilize their experience in Microsoft technologies such as Azure, Power Platform, and Dynamics 365, as well as APIs, data mapping, SQL, and data transfer formats like XML and JSON to deliver feature rich systems and seamless integrations. Your deep understanding of IT processes and tools will help drive risk mitigation, opportunity identification, and the delivery of high-value solutions.

Responsibilities

• Translate business needs into detailed user stories, use cases, and technical specifications.
• Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Analyze existing systems to identify areas for improvement and optimization.
• Create technical diagrams (sequence, context, etc.) based on business workflows and data flows using appropriate tools and techniques.
• Contribute to the design of new systems and features, ensuring alignment with business objectives and architectural principles.
• Assist with triage of application issues identified by end-users or system monitors.
• Write and execute SQL queries to extract and analyze data from relational databases.
• Develop a strong understanding of data structures and relationships.
• Create data mapping specifications and user stories.
• Assist in API contract definition.
• Create and maintain comprehensive system documentation, including technical requirements documentation, and technical training materials.
• Communicate effectively with technical and non-technical audiences.
• Occasionally required to work late evening and weekends as needed.
• Up to 10% travel as needed.

Education

• Bachelor’s degree in computer science, Information Systems, other related field or equivalent work experience, including military experience

Work Experience

• 5+ years of experience as a Business Systems Analyst or a similar role.

Skillset

• Strong multi-team collaboration and facilitation skills
• Strong understanding of software development methodologies, practices, and processes.
• Excellent analytical, problem-solving, and communication skills.
• Familiar with Azure cloud-based software development
• Experience with Microsoft Dynamics 365, Power Platform, cloud-based infrastructure, and APIs
• Strong understanding of testing principles and processes
• Conceptual understanding data transfer technologies such as Azure Data Factor, SSIS and/or ETL
• Proficiency in SQL and relational database concepts.
• Experience with Agile project management tools (e.g., Jira, Confluence).
• Familiarity with ITIL/Service Management processes (i.e., change requests, incidents, etc.)
• Experience defining and testing APIs using tools like Postman.

US Work Authorization

• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are: 

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

 

We’re all about people | We win together | We strive for better 

 

We enjoy the everyday | We think further 

 

What’s in it for you: