Licensed Call Center Sales Representative (CA & TX)

Employment Category

Regular, Full-time

Travel Requirements

None

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Must be a Texas or California Resident
• Must  have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA
• Connects with customer via telephone and services the customer's needs to sell Protection Agreements and positions additional services products using a sales presentation that is scripted and follows call strategies
• Applies skills in the area of communication and customer service and manages and resolves customer concerns
• Delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure
• Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
• Features the benefits of the products and uses available resources and skills to overcome objections
• Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
• Features the benefits of the products and uses available resources and skills to overcome objections
• Corrects information on record when appropriate, and properly records agreements, sales processing, and recording
• Maintains a high level of business/product knowledge via onsite and online training
• Works with management staff and team members to provide the highest level of sales and service results to achieve individual and team goals
• Complies with and adheres to ethical selling policies and procedures
• Performs other duties as assigned

JOB REQUIREMENTS:

• High school diploma or equivalent
• 1-2 years of related experience
• License/certification in relevant field
• 18 years of age or older

REQUIRED SKILLS:

• Must reside in TX or CA and have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA
• Previous Home Warranty or Real Estate knowledge and/or experience is critical in this role
• Ability to apply effective sales and service-related influencing skills based on the call type being handled
• Fundamental understanding of Home Warranty polices
• Exceptional listening, verbal and written communication skills
• Excellent customer service skills are essential in this role
• Utilization of basic mathematical functions
• Working knowledge of Microsoft Office and Windows based programs
• A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment

Job Function

Call Center

Years Experience

1 - 2 Years Experience

Country

United States

Location City

San Antonio

Work-In City

Remote

Work-In State

Texas

Work-In Postal Code

Remote

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Remote, #CallCenter

Company Brand

Sears Home Services

Compensation Range

$18.00

Additional Compensation Explanation

Hourly (H); Performance Range Plan (P); Base plus commission (C); California Commission Associates (Both C & D); paid hourly rate and may earn commissions and incentives