Enterprise Customer Success Manager (Federal)

Joining Collibra’s Public Sector team as an Enterprise Customer Success Manager (Federal)

We’re shaping the way the Federal government manages data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.

Make an impact at Collibra by fueling Collibra's growth in your assigned US Federal territory and be the guiding force behind bringing Collibra's value and vision to customers. As part of our dedicated Public Sector team, you will use your deep knowledge in the Public Sector and Federal vertical market to establish trusted and credible relationships, build Collibra’s brand and awareness around our solution, and serve as a Data Intelligence advisor throughout the customer journey, driving demand, adoption and expansion for Collibra solutions within your Federal territory.

Enterprise Customer Success Managers are responsible for

• Collaborating with our customers to build and execute Mutual Success Plans driving adoption and growth and executive engagement to gain Collibra sponsorship 
• Identifying mission critical needs of our customers and mapping appropriate resources cross-functionally including: product management, education, support, professional services, coaching and partners
• Partnering closely with Account Executives other internal stakeholders to provide input into account planning and drive growth and expansion of existing accounts
• Building and developing relationships with customers, partners and peers in a consultative process
• Scaling adoption by using virtual tools and standardized materials including Gainsight to manage day to day operations

You have

• 5-10 years of customer facing experience managing SaaS contracts with Federal Government accounts
• Have an active security clearance or are eligible to be granted a security clearance
• Public Sector customer facing experience (Federal preferred)
• Proven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell; consistently achieving or overachieving your retention and renewal quota
• Experience supporting a high volume of accounts and identifying and improving gaps in driving adoption
• Have proven ability to engage both high and wide in accounts and can engage effectively with C-level and business line executives
• Experience partnering with, or supporting Federal Systems Integrators
• Working knowledge of Federal compliance authorizations, such as FedRAMP
• A bachelor’s degree or equivalent related working experience is required
• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil

You are

• Capable of building meaningful partnerships with our Public Sector Customers and being at the forefront of understanding the value Collibra can provide to government organizations and workforces
• Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions
• Able to positively influence internal and external stakeholders through strong interpersonal skills
• Able to articulate the importance and value of  Collibra to Business and IT executives
• Willing to travel up to 50%
• Known for your integrity and commitment to the customer
• Composed, resourceful, and focused in high-growth environments
• Adaptive, accountable, and execution-oriented
• A precise communicator and persuasive negotiator

Measures of success

• Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs and be certified to pitch Collibra
• Within your 3rd month, you will be fully ramped, have begun account planning, been introduced to all of your customers and begin introducing adoption plans with your customer
• Within your 6th month, you will have executed adoption plans with your top customers, begun delivering business reviews and identified opportunities for adoption and growth within all of your accounts

Compensation for this role 

The standard base salary range for this position is $116,000 - $145,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location