Customer Relations Specialist

Job DetailsJob Location: Vail Administration Building - Vail, CO 81657Salary Range: $27.74 - $38.83 HourlyReady to work in a job where you connect with people every day and make meaningful contributions to your local community? 

Eagle River Water & Sanitation District is looking to add to our customer relations team. As a Customer Relations Specialist, you'll be the first point of contact for our customers by fielding calls, answering questions, and resolving issues in real time while upholding our commitment to the community as a reliable water and wastewater utility. This is a high-volume, phone-based role for someone who thrives on helping people and keeps their cool under pressure. 

The Day-to-Day 


Administrative: Answer incoming calls, log into the agent queue, and assist with scheduling appointments for home visits. 
Customer Inquiries: Respond to customer inquiries related to service setups, disconnects, billing concerns, payments, account management, and other support as needed. Investigate and resolve issues efficiently, issuing work orders and coordinating with meter techs to ensure customer satisfaction. 
Relationships: Act as a liaison between customers and internal departments, facilitating effective communication and support. 
Account Management: Update customer account information such as address changes, autopay enrollment, and new property owners. Generate customer letters and emails as needed. 
Data Input and Analysis: Audit customer and account files, input payments, and correct input errors as needed. 

QualificationsQualifications 

High school diploma or GED with 1–3 years of customer service experience, ideally in a call center, contact center, or high-volume phone environment 
Comfortable navigating multiple software systems while on a call; proficient in Microsoft Office. 
Experience with CIS Infinity, WaterSmart, or similar utility billing software preferred. 
Bilingual in English and Spanish is a plus. 

Schedule and Work Location  

This role will be scheduled to work 8 hours per day, Monday through Friday out of our Vail office. Must be willing to work overtime, holidays, and weekends as necessary. This position is eligible for a hybrid schedule.  

Pay Range  

The range for this role is $27.74 – $38.83 hourly. Hiring wage will depend on qualifications and experience. 

We are committed to recognizing and retaining high-performing employees and offer performance-based annual merit increases, cost-of-living adjustments, and annual market evaluations.  

Benefits 

At ERWSD, we value life-work balance and are leaders in the industry with our holistic benefits package, which includes but is not limited to:  

Comprehensive medical, dental, and vision coverage   
Employee housing or $559 monthly housing stipend  
Wellness program   
Retirement savings plans (414h and 457) – We are a social security exempt organization  
13.5 Paid Holidays   
Paid Time Off (PTO)  
Paid Parental Leave   
$800 Annual Recreation Benefit  
Tuition Reimbursement   
Loan programs for: Ski Passes, Electric Vehicles, and Computers  
Relocation Assistance (if applicable)  

All District employees must submit to a pre-employment drug screen and extensive background check including educational verification and reference check. For a full position description including work environment and physical demands, email erwsdjobs@erwsd.org.  

All applicants must apply online at www.erwsd.org by , July 5, 2026.  

We are an Equal Opportunity Employer. 

We do not discriminate based on race, color, religion, national origin, sex, age, disability, sexual orientation, marital status, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.