Manager, High End Business Development

Manager, High End Business Development

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role:
CHANEL is looking for a Manager of High-End Business Development to join our Watches & Fine Jewelry (WFJ) Division in New York to grow and develop the High Jewelry and Haute Horlogerie business at CHANEL. You will play a leading role in managing product movement and allocation for High Jewelry within the US.  You will support in managing and evolving CHANEL’s High-End client program, engaging with teams at all levels and departments across the organization as well as directly with top clientele.  A high level of collaboration is required with cross-functional teams to service boutique needs and client requests while simultaneously supporting new collection launches and reaching overall financial objectives. This role interfaces predominantly with our boutique teams and Global High-End Business Development partners. Our ideal candidate will have a minimum of 5 years of experience, a passion for client service, is relationship focused, and has experience in the luxury sector.

What Impact You Can Create at CHANEL:

Product:

• Act as liaison between the US and Global High-End Business Development teams to manage client requests and the inbound and outbound movement of international transfers.
• Manage High-End model stock, partnering with visual merchandising, boutique leadership and sales associates to maintain boutique assortments from a visual perspective and ensure proper assortments to support market and client needs.
• Develop tailored assortments for US High-End events and client treatment opportunities.
• Regularly analyze the High Jewelry and Haute Horlogerie business, identifying opportunities, challenges and business needs and developing solutions to help grow sales and drive client conversion and retention.
• Analyze sales by product segmentation and price point, implementing strategies to drive sales based on analysis.
• Work closely with Customs Compliance team to ensure accuracy on all High-End proformas prior to shipping internationally.
• Run inventory and sales reports, analyzing stock to sales ratio, and request replenishment from our global counterparts to maximize opportunities and drive sales and image.
• Manage Ultimate Platform database, recording client data and inputting client requests.
• Partner with PR regarding all High-End product loans for press features and editorial shoots.
• Partner with WFJ Marketing team to ensure all High-End pricing is aligned globally and accurately represented across all platforms that are boutique and client facing.

Aftersales:

• Partner with the Operations, Aftersales, and WFJ Service Center to ensure all High-End inventory is well maintained, product is sent to internal boutiques and external markets on time, and ETAs for client appointments and High-End events are met.
• Partner with the WFJ Service Center on High-End product repairs, ensuring all High-End product is fixed in a timely manner, minimizing lead-time, and identifying defective pieces/product issues.

Events:

• Assist in entertaining and engaging VIC clients during events and supporting sales associates during High-End selling ceremonies.
• Partner with CRM and Group Director, High End Development to analyze sales and client behaviors following events and develop action plans to grow sales and ROI.

• Partner with CRM & Group Director, High-End Development to implement effective client strategies to ensure we are maintaining and developing existing high-end clients through CRM, interpreting, and utilizing data to improve and propose change.

Education:

• Educate and inspire the boutique teams, regularly conducting team meetings, ensuring staff is aware of business strategies and fundamentals, operational procedures, collection launches, sales tools and client experiences and engagement strategies.
• Partner WFJ Education team to develop and implement coaching and training plan for High-End.

You Are Energized By:

• Working in a highly collaborative and dynamic environment; embracing change and being both creative and agile.
• Interacting with and engaging top CHANEL clients
• Navigating complexity and supporting consistent transformation and change
• Innovating and taking initiative; self-starting and proposing transformative solutions to senior management 

What you will br