Temporary Visitor Services Assistant - Texas Science & Natural History Museum - (UTEMPS)
The University of Texas at AustinAbout the role
Job Posting Title:
Temporary Visitor Services Assistant - Texas Science & Natural History Museum - (UTEMPS)----
Hiring Department:
UTemp Pool----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
15----
FLSA Status:
Non-Exempt----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue Until Jan 31, 2026----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
Temporary assignments may be filled at any time; only competitive applicants selected will be contacted and provided with instructions on the continued application process. Please no phone calls or emails. The projected end date for this temporary assignment is January 31, 2026. Please note that weekend and evening hours will be required.
Purpose
Texas Science & Natural History Museum is developing new exhibits, programs, and experiences that spark curiosity, promote belonging, and tell stories about Texas science and natural history. Texas Science & Natural History Museum seeks a Visitor Services Assistant to support visitors and events at the museum.
Responsibilities
To serve as Visitor Services staff: welcoming visitors, selling tickets, accepting donations, selling memberships, selling merchandise in the museum gift store, answering questions about exhibitions, and enforcing policy and procedure while providing exceptional customer service to Texas Science & Natural History Museum visitors. Provide administrative support for the gift store, tours, and events. Represent the Texas Science & Natural History Museum in a positive and professional manner. Weekend and evening hours will be required. Responsibilities: Welcome and check in visitors and tour groups; sell tickets to visitors and tour groups.
Assist visitors with wayfinding and orient visitors to the exhibitions and programs at the museum; accurately answer visitor questions. Work collaboratively with museum staff and volunteers. Process ticket sales, merchandise sales, membership sales, and donations using a credit card machine and cash handling. Accurately record sales and receipts using a point-of-sale program. Restock merchandise in the gift shop. Suggest items for the gift shop. Collect constituent information, encourage enrollment in the membership program, and enroll visitors in our newsletter. Other related functions as assigned.
Required Qualifications
High school grad or GED. One year of experience in customer service or front desk coordination. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience in keeping organized records. Experience working with a POS (point of sale) system. Strong organization, time management, and written, verbal, and interpersonal communication skills. Ability to interact positively and communicate clearly with supervisor, co-workers, and all constituents, including faculty, staff, volunteers, and students. Ability to reinforce key messages with visitors about the museum, shop, and membership program. Must be able to regularly work Saturdays, Sundays, and some evenings. Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Two or more years of experience in customer service or front desk coordination. Strong verbal communication skills. Familiarity with ticketing, tour, and point of sale programs and tools. Knowledge of Blackbaud's ALTRU system. Attention to detail, concise reporting, and ability to adapt and problem solve. Demonstrated ability to manage multiple functions at a time. Familiarity with museum visitor services.
Hourly Rate
$20.00
Working Conditions
Attire: Business casual.
Standard Office Environment, Use of manual dexterity, Repetitive use of keyboard at a workstation, Lifting, pushing, or pulling, Standing
Work Shift
Hours per week -15
Schedule to be discussed with the supervisor.
Must be able to regularly work Saturdays, Sundays, and some evenings.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; y
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