Customer Service Rep - ODS
Lincare Holdings, Inc.About the role
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Responsibilities:
- Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
- Document calls, entering customer orders in computerized record keeping system
- Verify and update customer demographic information
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
Connectivity Requirements
- Internet Service Type: Cable or Broadband (Recommended: Fiber)
- Network Firewall on the Internet Connection (typically provided by the ISP)
- Connection Type: Wired to ISP Modem
- Latency to Florida or Tennessee Data Centers / Ping: < 30ms
- Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps)
- Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
- Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.
Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace
QualificationsThis employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Responsibilities:
- Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
- Document calls, entering customer orders in computerized record keeping system
- Verify and update customer demographic information
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
Connectivity Requirements
- Internet Service Type: Cable or Broadband (Recommended: Fiber)
- Network Firewall on the Internet Connection (typically provided by the ISP)
- Connection Type: Wired to ISP Modem
- Latency to Florida or Tennessee Data Centers / Ping: < 30ms
- Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps)
- Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
- Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.
Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s