Event Program Director

Salary:  150k - $190k

Other Forms of Compensation: Bonus 

Pay Grade: 16 

 

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Portfolio Director of Events & Catering, is a highly strategic and senior leadership position responsible for overseeing and streamlining the Events & Catering operations across North America while acting as a liaison to the global events team. This role requires a visionary leader with extensive experience in event planning, project management, and managing large-scale event and catering operations. The position will focus on driving operational excellence, developing and implementing best practices, ensuring consistency in service, and fostering innovation and collaboration at all levels. 

 

POSITION OBJECTIVES: 

 

In the performance of their respective tasks and duties all Managers are expected to complete the following:  

Perform quality work within deadlines with or without direct supervision. 

Interact professionally with other employees, customers, and suppliers. 

Work effectively as a team contributor on all assignments 

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. 

 

MAJOR DUTIES/FUNCTIONS/TASKS:  

 

Strategic Leadership & Process Development: 

Maintain responsibility for the strategic leadership of Standard Operating Procedures (SOPs) and process development to ensure consistent and exceptional Events & Catering operations. 

Collaborate with global and regional client teams to design and execute innovative, high-quality catering solutions. 

Collaborate with fellow portfolio leadership team members to ensure alignment in processes and operations across sites. Foster open communication and strong partnerships with portfolio leaders and site teams to drive consistency, share best practices, and address challenges proactively. 

Develop and implement tiered service offerings to elevate the guest experience and cater to diverse client needs. 

Serve as the primary liaison between the North American team and the global events team to align local, national, and global standards. 

Oversee vendor partnerships, ensuring service quality, contractual adherence, and alignment with client goals. 

Operations

Provide strategic guidance to on-site catering teams to ensure flawless execution of daily operations and high-profile events. 

Regularly analyze operational performance, identifying opportunities for improvement and implementing solutions. 

Lead the integration of vendor and in-house teams to ensure seamless collaboration and consistent service. 

Partner with culinary teams to uphold sustainability commitments, standardize portions, and maintain menu quality for catered events. 

 

Supervision & Team Development: 

Oversee the recruitment, training, and development of the Events & Catering team, fostering growth and engagement. 

Provide coaching, feedback, and development opportunities for team members to build a culture of excellence and continuous improvement. 

Ensure adherence to appearance standards, training documentation, and compliance with safety regulations. 

 

Financial Management & Analysis: 

Manage and analyze financial performance, ensuring alignment with revenue forecasts and budgets. 

Oversee pricing strategies, monthly variance analysis, and promotional/marketing recap reports. 

Ensure timely and accurate processing of accounts receivable and financial reports. 

Collaborate with teams to develop and manage event budgets, ensuring financial transparency and alignment with client goals. Oversee accurate and timely billing processes, implementing checks to maintain adherence to financial policies and contractual obligations. 

 

Customer Engagement & Service Excellence: 

Act as the face of Events & Catering, providing a hospitality-first approach to client relationships. 

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