Virtual Infrastructure Administrator

Responsibilities

We are hiring a Virtual Desktop Infrastructure (VDI) Workstation Administrator for our program at US STRATCOM in Bellevue, Nebraska.

What you'll do:

• Troubleshoot issues on ESXi
• Perform Horizon change control and patch management
• Open and manage support requests with Omnissa when required
• Utilize PowerShell for task automation
• Provide documentation of successful issue resolution, troubleshooting, and procedure implementation daily
• Provide information technology (IT) support to install, configure and administer  the Virtual Desktop Infrastructure (VDI) on the USSTRATCOM NIPRNet, C2LAN (SIPRNet), and TS Collateral networks.
• The administrator will be responsible for maintaining, and upgrade operating systems, firmware and applications for the virtualized hosts and guest operating systems.
• Additional responsibilities include verifying that the virtual environment has followed the Security Technical Implementation Guide (STIG) by policy and software updates.
• Provide customers and internal support staff increased efficiency, leading to a more stable, available environment and monitor enterprise environments using automated tools.
• Update, troubleshoot and maintain Persona Management
• Maintain enterprise images to meet security and monthly patch requirements
• Monitor and evaluate the virtual environment utilizing tools such as vRealize Operations Manager
• Package and provision software for the virtual desktops (App Stack)
• Configure Security Groups in Active Directory to link users to software application
• Comply with relevant information security policies and processes while deploying new hardware and software installations
• Good organization skills to balance and prioritize work and multitask
• Good analytical and problem solving skills to troubleshoot systems problems
• Good communication skills to communicate with support personnel, customers, and managers
• Ability to work independently and as part of a team
• Travel as required to perform tasks to include, but not limited to, hardware configuration, software installation and configuration, and security accreditation procedures on hardware components
• In addition to position-specific duties, candidate should also be able to perform basic duties of other billets in Line of Service
• Automated deployment of Microsoft Windows Operating System patches
• Monitor and tune appropriate systems to ensure optimum level of performance
• Develop and maintain appropriate system documentation to ensure that documentation is current
• Oversee the maintenance of a history of system-supporting process and procedure documentation
• Interact with client management to answer questions, problems and requests regarding deployments and issues
• Maintain documentation that supports security standards and processes
• Configure and maintain System Center Configuration Manager
• Provide limited after-hours support for emergency scenarios
• Execution of daily work to be in compliance with DoD Information Assurance standards and practices
• Report patching/security compliance of domain-connected assets
• Perform Virtual Desktop Infrastructure configuration/maintenance and Application Virtualization
• Provide tier 3 support to Contract and Government Organizations
• Create and maintain Group Policy Objects for client machines (user and computer policies)
• Use a ticketing system (Remedy/ServiceNow) to track work
• Diagnose problems and escalate unresolved issues or problems - may provide alternative courses of action
• Work with less experienced technical and non-technical personnel on both routine and complex incidents
• Perform system monitoring and analysis, troubleshooting system hardware, software, and operating system issues
• Research and recommend automated approaches for system administration tasks where possible
• Create and maintain work instructions and train junior staff as necessary
• Manage multiple tasks efficiently for on-time delivery
• Effectively communicate with technical and non-technical clients
• Document problem resolutions completely and accurately
• Accurately and effectively analyze alerts/logs and take appropriate actions during troubleshooting
• Be familiar with the DISA STIG requirements for Windows-based workstations
• Be familiar with DoD Information Assurance Concepts/Process
• Use a scripting language (Powershell, vbscript, etc) efficiently

Qualifications

BS/BA or 4 years of applicable expeirence. 

What you'll need:

• Experience With Virtual machines.
• Experience in Windows troubleshooting.