Field Training Manager

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding!  We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.

So, who are we looking for?  

People who “Own It” – Commitment to the customer, the company, and each other:

• You are customer-focused with an eye for detail.
• You are reliable.

People who “Can Do” – Our Attitude:

• You are an innovative thinker pursuing continuous improvement.
• You embrace teamwork.
• You want to positively make an impact and open to change. 

People who “Act in Love” – Treats others with humility, respect, kindness, honesty, patience, and self-control.

• You enjoy giving back to your community.  We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart. 

And what will you do?

Summary: 

The Field Training Manager will serve as the central figure in educating our sales team and customers about our metal roofing products and their installation. This role is crucial for driving engagement and enhancing the proficiency of our team and the satisfaction of our customers. The Field Training Manager will coordinate training events, provide expert advice, support quality assurance, and represent the company at trade shows.

Core Functions:

Training and Development:

• Develop and deliver comprehensive training programs for sales teams on metal roofing products and their installation.
• Organize and conduct "New Customer Training Days" and "Customer Appreciation Days" to enhance customer knowledge and satisfaction.
• Create training materials, manuals, and presentations to facilitate learning.

Customer Support:

• Serve as the primary point of contact for product-related inquiries from customers and sales teams.
• Provide expert advice and troubleshooting assistance for product installations and applications.

Quality Assurance:

• Collaborate with the Quality department to address and resolve claims related to product quality.
• Provide technical support and insights to improve product performance and customer satisfaction.

Sales and Marketing Support:

• Attend trade shows, conferences, and industry events to promote our products and educate potential customers.
• Work closely with the sales and marketing teams to align training initiatives with business objectives.
• Assist in the development of marketing materials and product documentation.

Internal Subject Matter Expert:

• Maintain in-depth knowledge of all metal roofing products and their installation processes.
• Stay updated on industry trends, standards, and best practices to continually improve training programs.
• Act as a resource for internal teams, providing insights and expertise to support various business functions.

Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.

Key Measures of Success:

• Proven experience in roofing, construction, or a related field.
• Exceptional communication and presentation skills.
• Mastery of product details, benefits, and applications, often assessed through training completion and performance in related assessments. 
• Ability to develop and