Team Lead, Medical Intelligence
Sun LifeAbout the role
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Job Description:
Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.
Medical Intelligence is a shared service team that supports provider identification and research to help meet members’ unique healthcare needs and preferences. The team conducts comprehensive provider evaluations and delivers actionable insights that support informed decision-making and high-quality member experiences.
The opportunity:
The Team Lead, Medical Intelligence is responsible for overseeing day-to-day team operations while fostering a collaborative, high-performing, and supportive team culture. This role provides direct supervision and operational leadership for a team of 5 to 8 individuals, including Medical Intelligence Analysts and Associates, ensuring work is completed efficiently, with high-quality, and in alignment with departmental priorities.
This is a hands-on leadership role requiring both people leadership and strong functional knowledge of Medical Intelligence workflows and deliverables. The Team Lead is expected to serve as a subject matter resource, support complex work, provide real-time guidance, and help drive consistency and operational excellence across the team. In addition to leadership responsibilities, this role is expected to independently manage a caseload of requests, as needed, to support team capacity and business demand.
How you will contribute:
Team Leadership & Staff Development:
Provide direct supervision, coaching, and day-to-day support to a team of Medical Intelligence Analysts and Associates
Foster a culture of trust, transparency, accountability, and collaboration
Support employee development through regular feedback, mentoring, and growth conversations
Assist with onboarding, training, and skill development for new and existing staff
Promote a positive and inclusive team environment that encourages communication and continuous improvement
Operational Leadership:
Prioritize and assign work based on business needs, team capacity, staff development opportunities, and operational timelines
Provide hands-on support and guidance in managing workload priorities, complex requests, and operational challenges
Maintain a strong understanding of day-to-day Medical Intelligence operations, processes, and deliverables
Monitor team productivity, quality, and workflow effectiveness
Identify opportunities to improve processes, enhance efficiency, and strengthen team operations
What you will bring with you:
Prior leadership, mentoring, or supervisory experience preferred
Strong operational knowledge with the ability to coach and guide staff in day-to-day work
Excellent communication, organization, and problem-solving skills
Ability to balance team leadership with hands-on operational involvement
Proven ability to build collaborative relationships and navigate change effectively
Salary:
Salary Range: $53,800 - $80,700
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award ba
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