RN Case Manager

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

The High Risk Programs is seeking an experienced full-time Registered Nurse with Care Management or Case Management backgrounds to join the new Transitions of Care team. This is a fully virtual role supporting patients in multiple states/markets (MA, GA and NC). The Transitions of Care RN will support the care of One Medical Senior Health patients discharged from ER visits/stays,  acute, and post-acute stays, creating appropriate care plans, and working with internal and external care team members to coordinate care. 

The ideal candidate is goal oriented, uses critical thinking and creativity to address challenges, and is comfortable with ambiguity. You are skilled in chronic disease education and care management, and passionate about Seniors’ health and demonstrate outstanding clinical aptitude and judgment when caring for a patient.  

What you'll likely work on:

• Provide transitional case management to a revolving panel of Senior patients; working with patients, families, providers, and healthcare facilities to improve clinical outcomes and help reduce readmissions to acute care settings.
• Interact with internal and external care team members to provide complex coordination for patients needing short-term case management and safety interventions after discharge from acute care facilities, post-acute care facilities, or emergency departments.
• Serve as the primary liaison between partner providers and the patient’s primary care physician (PCP) team during time of transition, engaging in care planning, medication reconciliation, pre- and post-discharge planning, and facilitating safe handoffs of care.
• Manage assigned patients with the purpose of helping them be more effective at managing their own care, understand their medical conditions and medications, navigate the healthcare system and utilize resources appropriately. 
• Create a patient centered-care plan with each patient and consistently document planned interventions and patient self-management strategies.
• Address and resolve post-discharge barriers and potential readmission factors including home health, durable medical equipment, and social determinants of health.
• Communicate significant clinical information regarding assigned patients to other members of the healthcare team and especially to the patient’s PCP.
• Attend case conferences and team huddles as appropriate to support and facilitate patient care collaboration
• Effectively navigate health insurance policies and guidelines related to primary care, specialist, acute, rehabilitation and long term care.
• Develop a positive working relationship with sponsor care management staff. 
• Build strong relationships with health systems and facilities, including facilitating coordination and communication channels.

What you’ll need:

• Actively licensed in the state of Massachusetts and able to obtain licensure in other states/markets (GA/NC) as this fully virtual role and coverage requires.
• 5+ years of RN experience with at least 1 year care coordination/case management experience.
• Must be commuting distance to a local One Medical Senior Health office.
• Demonstrated experience in complex care settings, senior health, or case management experience (preferred), ideally with understanding of home based care services, hospitals/ SNF and long term care facilities. Knowledge of the local market healthcare community is also preferred.
• Demonstrated skill in chronic disease education and care management, comprehensive clinical assessment and care plan development, coordination across health care settings on behalf of very complex patient needs.
• Advanced knowledge of utilization management/ care management principles.
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