Assistant Director, Penn Parking Operations

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The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Assistant Director, Penn Parking Operations

Job Profile Title

Manager C, Business and Finance

Job Description Summary

The Assistant Director of Parking Operations plays a vital leadership role within Penn Parking, overseeing all aspects of daily operations and ensuring a safe, efficient, and customer-focused parking experience across campus. Reporting to the Director of Penn Parking Services, this position manages staffing, scheduling, enforcement, maintenance, technology systems, equipment, and facilities while aligning operations with University standards and strategic goals.

The Assistant Director leads and develops a diverse team that includes managers, supervisors, unionized parking attendants, custodians, parking enforcement officers, and temporary staff. The role is also responsible for coordinating maintenance, managing vendor relationships, planning special events, supporting capital projects, budgeting, and equipment upgrades.

This position requires exceptional leadership, communication, and organizational skills, as well as the ability to effectively manage union environments and collaborate across University departments, including Facilities and Real Estate Services (FRES).

Job Description

Key Responsibilities:

• Lead, train, and supervise all parking operations staff, including managers, supervisors, unionized attendants and custodians, enforcement officers, and temporary staff.

• Oversee payroll, scheduling, and operational readiness for all Penn Parking garages and surface lots.

• Manage daily parking operations, ensuring safety, revenue control, efficiency, and positive customer experiences for permit and transient customers.

• Coordinate snow removal, oversee the parking fleet, and manage maintenance and repair programs for vehicles, facilities, and equipment.

• Conduct regular facility and personnel inspections to ensure safety, cleanliness, and proper state of repair.

• Manage maintenance projects and troubleshoot all PARCS equipment; coordinate preventive and emergency repairs with FRES and external vendors.

• Recommend and oversee equipment improvements, upgrades, and replacements; participate in annual budget and capital planning processes.

• Manage the growth and operation of the University’s electric vehicle (EV) charging program.

• Participate in project meetings, provide data and reporting, and coordinate with FRES project managers and area managers.

• Maintain and update parking signage plans, policies, and operational procedures.

• Ensure compliance with collective bargaining agreements (CBAs); serve as liaison with union leadership and Human Resources.

• Plan, organize, and execute parking operations for major campus events, including Al