Field Service Engineer, Digital Radiography (California)

Field Service Engineer, Digital Radiography
Territory: Primarily San Jose, Fremont, and San Francisco, with occasional travel elsewhere.
WHO WE ARE:Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives. Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier. ROLE DESCRIPTION:This critical role is key in driving high quality growth, delivery and world class customer experiences as part of the Field Service Engineering Team of the Samsung Digital Radiography (DR) business. Under the general supervision of the Regional FSE Manager, this role will perform duties pertaining to installation, calibration, corrective repair, preventive maintenance and decommissioning of digital radiography equipment and systems to ensure safe and appropriate operations. Supporting other modalities such as Ultrasound is sometimes required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung digital radiography imaging technologies
• Consults and collaborates with key stakeholders to prepare for installation and deployment of Samsung digital radiography imaging technologies, including but not limited to electrical, mechanical, gas, pneumatics, software, networking and integration to data/information retention systems
• Performs or coordinates assembly and installation, including but not limited to electrical, mechanical, software, networking and integration to data/information retention systems
• Prepares periodic maintenance instructions
• Performs required safety inspection and performance assurance
• Assess for compliance with HIPAA storage and security policies
• Completes documentation for entry into the centralized maintenance management system
• Completes and maintains system function, configuration and support documentation
• Ensures compliance with all federal/state/local rules and regulations and all applicable policies and procedures
• Directly performs or schedules with dealers or outside independent service vendors the performance assessment and preventive maintenance, and documents work performed 
• Reviews outcome of repairs, preventive maintenance actions taken by dealers and independent service organizations and makes recommendations concerning changes to preventive maintenance schedules, procedures, or documentation
• Analyze and correct malfunctions. Analysis and corrective methods include but are not limited to observation of front panel and controls; interpretation of block and schematic diagrams; utilization of appropriate test equipment; replacement of components, PC boards, sub-systems and software; adjustment and restoration of network connectivity and integration to data/information retention systems; calibration and adjustment to manufacturers specifications; working with clinical and engineering personnel to correct operator based problems
• Performs investigative evaluation involved in patient and employee incidents / accidents. Document’s findings and reports as required
• Performs or coordinates the decommissioning of Samsung digital radiography imaging technologies and other medical equipment per established policies
• Assists, as required, with staff in-service education. Cross train new employees on use on test equipment, department procedure, and medical system support
• Develops and implements a plan for professional growth
• Maintains current with advancing technology, including provided training as required to perform duties
• Performs miscellaneous duties as directed in support of the need of the organization
• Expected travel for this role is 80%

EDUCATION & EXPERIENCE

• Minimum 3 years of experie