Group Product Manager, Customer Care Tools

<h2><strong>Who We Are</strong></h2> <p>The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.<br><br>To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.</p> <p>#LongLiveDogs</p> <h2><strong>What We Stand For and Where You’ll Come In</strong></h2> <p>The Farmer's Dog was built on a simple idea: every dog owner deserves the kind of guidance that actually makes a difference. In 2014, that meant a real person calling every new customer. Today, it means building experiences — increasingly powered by AI — that scale that same warmth and intelligence across every touchpoint, for every customer.</p> <p>As Group Product Manager, you will own the strategy, roadmap, and execution for our <strong>Customer Care Tools and Intelligence (CCTI) pod</strong> — the team building tooling that empowers our Customer Care advisors to provide iconic care, thereby increasing customer acquisition and retention — while simultaneously shaping how those tools evolve into a broader platform that also power our consumer-facing experiences. You'll see it through from the advisor-facing tools we're building today to the customer-facing experiences they become tomorrow.</p> <p>This role sits at the intersection of technology, customer experience, and platform thinking. You'll work closely with engineering, design, data, and our Customer Care org to deliver tools that address the root cause of why customers are reaching out, helping our advisors resolve issues faster and with greater empathy. AI is one of the most powerful levers you'll have, and you'll use it thoughtfully: knowing when it's the right solution and building it in a way that compounds toward the consumer platform we're creating. You'll hold the longer arc in mind at every step, ensuring the workflows and intelligence we build today can scale directly to our consumer-facing experiences.</p> <p><strong>One Team:</stro