Clinical Operations Program Manager

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Clinical Operations Program Manager plans, implements, and manages projects within our Clinical Operations structure to ensure they are completed effectively, on time, within scope, and within budget.

Our Clinical Operations Infrastructure includes our Clinical Primary Care, Mental Health, and Musculoskeletal services. The Program Manager will manage projects through all stages, including inception, implementation (including piloting and scaling where appropriate), and continuous process improvement.

The ideal candidate will effectively manage multiple initiatives, ensure alignment with strategic goals, assist with prioritization, and collaborate with cross-functional teams while ensuring timely and successful program execution. This role requires strong leadership, communication, and problem-solving skills to drive project success and organizational growth. Travel expectation is minimal.

ESSENTIAL DUTIES & RESPONSIBILITIES

Project Planning & Execution

• Define project scope, objectives, and deliverables in collaboration with key stakeholders and in alignment with organizational goals.
• Develop and oversee comprehensive project plans, including timelines, milestones, and resource allocation.
• Identify risks, create mitigation strategies, and ensure compliance with healthcare regulations, standards, and accreditation requirements.

Stakeholder Communication & Coordination

• Collaborate with and motivate cross-functional teams to ensure smooth program execution.
• Serve as the primary point of contact for program-related communication and updates.
• Conduct regular meetings and provide project status reports to leadership and stakeholders.
• Address and resolve project-related issues while maintaining transparency in communication.

Quality Assurance and Performance Improvement

• Troubleshoot issues and implement solutions to keep programs on track.
• Performance Measurement & Reporting:
• Track program KPIs and generate progress reports for leadership.
• Conduct program evaluations to measure impact and effectiveness.
• Recommend and lead improvements based on data analysis and feedback.
• Continuously evaluate program performance and adapt strategies as needed to efficiently meet objectives.
• Conduct post-project evaluations and implement lessons learned to improve future initiatives.

QUALIFICATIONS

• Bachelor’s degree in healthcare administration, business management, project management, or a related field (master’s degree preferred).
• 5+ years of project, program, and/or portfolio management experience in healthcare or equivalent combination of education and experience.
• PMP, CAPM, Lean Six Sigma, or similar project management certification preferred.

DESIRED ATTRIBUTES

• Experience with healthcare IT systems, process improvement, and data-driven decision-making.
• Strong leadership, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must possess skills necessary to influence others and work cross-functionally, navigating within a multi-state organization; Possess ability to manage ambiguity and the organizational acumen to establish effective internal networks
• Experience with developing and leading a team to successful launch through executing the overall project plan.
• Excellent verbal and written communication and stakeholder management abilities.
• Proficiency in Microsoft Office and project management tools and methodologies

Pay Range: $125,000 - $150,000/yr

The actu