Department

VOLUNTEER SERVICES - 208313

Worker Sub Type

Regular

Work Shift

Pay Grade

104

Job Description

Information Desk Assistant is a key role in the patient experience and must demonstrate excellence to all patient and customer upon arrival and telephone interactions. This position will include access in a timely manner, accurate information for patient appointments or services without interruption in their medical treatment and health care experiences; provide accurate and appropriate wayfinding assistance including wheelchair, escorts or courtesy van service; resolves problems with patient appointments or concerns by consulting with clinics/physicians and other health care team members for optimum care and timely service; providing timely customer service to include but not limited to newspapers, magazines, flowers, and patient mail; provide support and training for volunteers assigned to the team; demonstrates the ability to handle complex and/or difficult situations with compassion; pays attention to detail, prioritize work demands and has the ability to work quickly and accurately in a high foot-traffic environment. ; monitor lobby environment to anticipate public needs and proactively intervenes when guest exhibit anxiety/ stress /confusion; assist with other duties as needed.

Education
Associates preferred may substitute 3 to 5 years equivalent work experience in customer service

Qualifications
• Knowledge of medical terminology preferred. • Proficient in use of computer/keyboard required. • Basic mathematics skills. • Effective communication skills a must. • Demonstrates good judgement. • Works well under stress.

FLSA Classification
Non-exempt

Physical Demands
6 B Volunteer, Hospitality, Thrift Shop

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.