Energy Assistance Outreach Field Support - Revenue Operations Vendor Services - Holmdel Office

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with Jersey Central Power & Light, a subsidiary of FirstEnergy Corp. [JCPL]

All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying. 

This position reports to the Supervisor, Energy Assistant Outreach.

This position will be classified as hybrid and candidate must reside in the NJ footprint. 

This position will connect individuals and families with assistance in finding programs and resources.  The primary responsibilities will include conducting outreach efforts to educate the community about available energy assistance programs, eligibility criteria, and application processes.  This position will assist partner agencies in navigating the complexities of energy assistance programs and ensure they can provide the best possible support to customers.

Responsibilities Include: 

• Demonstrating and directing a solid commitment to all aspects of safety
• Supports Diversity, Equity and Inclusion (DE&I) by creating a work environment that is inclusive, employees feel valued and supports their career development.
• Maintains integrity in all decisions and actions.
• Develop and implement outreach strategies to raise awareness of available programs.
• Work with the community through various channels such as workshops, presentations, and community events.
• Provide one-to-one assistance to partner agencies to assist with explaining program requirements and eligibility.
• Maintain accurate records of interactions and outcomes to ensure compliance with program regulations and reporting requirements.
• Collaborate with community organizations and agencies to refer customers to additional support services such as financial counseling, weatherization programs, and utility bill payment assistance.
• Advocate on behalf of customers to address barriers to accessing energy assistance programs.  Barriers could include language, transportation issues, or lack of documentation.
• Evaluate the effectiveness of outreach efforts to identify areas for improvement and ensure the needs of the community are being met.
• Coordinating work with other departments when necessary.
• Demonstrating sound internal and external customer service.
• Work closely with other members of Customer Service Management team to ensure consistency across work locations.
• Build and maintain positive and productive working relationships with other organizations (ex. Legal, Customer Billing, IT, etc)
• Build and maintain relationships with community organizations and government agencies to facilitate collaboration and improve access to programs and services.
• Assist with special projects or assignments, as requested, and performing other work as directed.

Qualifications include: 

• Bachelor’s degree in social work, public administration or related discipline with 5 years of relevant work experience
  • Relevant work experience includes government related experience, public relations experience, community outreach or social work services
• Advanced degree preferred
• Ability to speak multiple languages preferred.
• Experience working in community outreach, social services, or related field preferred.
• Strong analytical and problem-solving skills
• Strong knowledge of human services programs, policies, and procedures.
• Excellent written and oral communication skills
• Excellent research skills, ability to network and seek industry best practice information
• Ability to present and interact with managers and directors
• Project management and multi-tasking capabilities
• Proficiency in Microsoft Office.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to travel throughout the territory which may require overnight stays for multiple days
• Must