Library Access Services Specialist II

Job Description

Montgomery College, Rockville Campus, has an immediate need for a Full-time Library Access Services Specialist II in Central Services.  The work schedule is Monday through Friday 8:15 a.m. to 4:45 p.m. This is a Bargaining, Non-exempt, Grade 19 position. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness. This position is currently eligible for telework {1} day(s) a week. This eligibility is subject to change based on the needs of the unit.

Duties include but are not limited to:

• Collaborates with the campus access services supervisor in managing and coordinating workflow and logistical issues related to student employees.
• Assists the campus access services supervisor in training employees to meet competency levels for information seeking technology and customer service.
• Provides support to in-person and virtual users in finding materials and instruction on use of library catalog, discovery services and databases.
• Triages information requests to appropriate library and College units and engages in nuanced queries to answer information requests using independent judgement and discretion.
• Perform responsibilities in one or more of the following core functional areas: material reserves, fines & fees, interlibrary loans, inter campus loans, periodicals maintenance, stacks maintenance and displays & events, emergency preparedness.  Cross trains in these areas in order to provide necessary coverage.
• Delivers directional assistance and information to orient users to the physical library space; offers online assistance with the use of library resources and online services.
• Creates and maintains displays to increase awareness of resources and services along with recognition of various holidays, topics, and heritage months that may be of interest to Montgomery College staff, faculty, students, and members of the community as well as introduce patrons to library resources and the library’s role as a facilitator of information access. 
• Assists with and troubleshoots technology issues in the library including but not limited to issues with computers, laptops, tablets, assistive technology, printers, digital scanners.
• Assists users with computer session management.
• Responsible for maintaining data related to circulation and information services transactions, including tracking statistics.   
• Provides front line support on the library service desk. Delivers exceptional customer service and resolves conflicts that arise regarding library accounts and use of the physical space. 
• Ensures that the day-to-day operations of the library are maintained by ensuring that facilities open, close, and secures building on time.
• Reports to the Campus Access Services Supervisor, any issues regarding Facilities and Public Safety and assumes responsibility for operations, facilities, and safety of the library during early morning, evening and weekends in the absence of the Campus Access Services Supervisor.
• Interprets and enforces College policies and procedures to ensure appropriate use of library services, including maintaining patron confidentiality in compliance with FERPA, maintaining appropriate use of resources in compliance with U.S. Copyright Law, and maintaining appropriate use of technology in the library in compliance with the College’s Acceptable Use of Information Technology.  ​ 
• Checks materials in/out to patrons using the library services platform, updates and maintains patron database, and follows-up on overdue materials. ​
• Responsible for annual testing of the library integrated management system software upgrades, in collaboration with the Lead Library Systems Analyst. 

Required Qualifications:

• Associate’s degree or the equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
• Two years of experience working in a library.
• Solid understanding of library operations, systems, and technologies relevant to the role.
• Experience in using and troubleshooting work-related tech and software.
• Strong planning, organization, and multitasking abilities.
• Capable of setting priorities and meeting deadlines.
• Skilled in research, analysis, and problem-solving.
• Experience managing multiple projects efficiently.
• Proven ability to lead, mentor, and support a diverse team.
• Clear and effective in oral, written,