Business Intelligence Analyst (Systems/Applications Analyst, Sr.)

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

Function/Duties of Position

Product Implementation & Configuration

• Partner with business stakeholders to capture requirements for reporting and analytics use cases.
• Participate in the planning, coordination, and execution of analytics product implementations.
• Install, configure, and maintain analytics tools, applications, and environments.
• Assist with system integrations between analytics platforms and source systems.
• Configure analytics solutions (dashboards, reports, data models, security settings) to meet business requirements.
• Partner with other BIAA staff on the implementation and confirmation of Epic Integrated Analytics tools
• Support user acceptance testing (UAT) and incorporate feedback into configuration refinements.
• Set up role-based access, permissions, and security controls.

Product Support

• Act as a subject matter expert (SME) for supported applications in user-facing contexts.
• Participate in Epic upgrade cycles, including testing and validation of Cogito-related functionality.
• Implement enhancements and optimize reporting solutions to meet evolving business requirements.
• Assist in developing communication campaigns to inform users about upgrades, changes, and new features.
• Assist in maintaining data dictionaries and metadata documentation.
• Communicate technical information in business-friendly terms.
• Troubleshoot and resolve issues related to report execution, ETL processes, and data extracts.
• Monitor system performance and escalate critical incidents.

Product Engagement & Adoption

• Promote awareness and adoption of IT products, applications, and tools across the organization.
• Serve as the liaison between IT and end users to gather feedback on usability and adoption challenges.
• Identify opportunities to enhance user engagement and satisfaction with supported products.
• Partner with business units to showcase product features, best practices, and success stories.
• Provide recommendations to leadership for product improvements and new functionality that support business goals.

Training & Education

• Develop and deliver training programs for end users, super users, and IT staff on supported applications and tools.
• Develop job aids, quick reference guides, and documentation for analytics products.
• Assess training effectiveness through evaluations, feedback, and ongoing performance monitoring.
• Stay current on system updates, ensuring training materials and sessions reflect the latest functionality.

Vendor Management

• Serve as the primary point of contact between IT and assigned vendors.
• Escalate concerns and track progress on vendor commitments and service-level agreements (SLAs).

Other duties as assigned

Required Qualifications

Education and Experience

• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.

• 2+ years of hands-on experience supporting Epic integrated reporting tools (Reporting Workbench, Radar, SlicerDicer, Epic Analytics Catalog).

• 2+ years of experience participating in Epic upgrades, testing, and validation for Cogito-related functionality.

• 2+ years of experience using the Epic Clarity and Caboodle databases.

• 1+ years of