Program Support Officer, Newborn Hearing Screening

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

 Program Support Officer (Grade 3) -  Victorian Infant Hearing Screening Program (VIHSP)

• Located in Parkville
• Friendly and dynamic team
• Part-time 45.6 hrs per fortnight
• Fixed term until Feb 2027 with possible extension

 

About the Role

This is a Fixed Term Part Time position until 5th February 2027 at 45.6 hours per fortnight with the Victorian Infant Hearing Screening Program (VIHSP).

 

Based at our Parkville campus, this part-time role plays a vital part in ensuring the smooth operation of data and administrative processes that support our state-wide newborn hearing screening program. You will assist with managing the program’s databases, generating accurate reports, supporting team operations, and ensuring data integrity across multiple digital systems. Your work will support effective service delivery and improve outcomes for families across Victoria.

 

Classification for this position will range from AO31 – AO35 (FTE base salary $74,448.40 to $82,305.60 per annum, plus superannuation).

 

What you’ll achieve:

• Provide high-level support for database management and program reporting.

• Ensure accuracy, integrity, and security of patient and program data.

• Collaborate with team members to enhance data-related processes.

• Assist in compliance with data privacy, health sector, and RCH protocols.

• Contribute to operational needs including procurement, communications, and onboarding support.

• Support continuous improvement of administrative and program systems.

 

Your skills and experience:

• Experience in administrative roles within a healthcare setting.

• Strong proficiency in using patient data systems and digital applications.

• Excellent attention to detail and ability to multitask in a dynamic environment.

• Strong communication and organisational skills.

• Ability to work independently and collaboratively as part of a team.

• Skilled in preparing reports, documentation, and communication materials.

 

If this sounds like you, follow the link below to view the position description.

Position Description

 

About the Department

The Victorian Infant Hearing Screening Program (VIHSP) is dedicated to early detection of hearing loss in newborns across Victoria, ensuring timely intervention and support for affected families. Operating within the Centre for Community Child Health, the program works clos