Administrative Assistant- Credit & Collections

 

 

Job ID:  500634 

 

Ash Grove Materials Corporation, a CRH company, produces ready-mix concrete, sand, and stone through its subsidiaries. Incorporated in 1987 and based in Overland Park, Kansas, Ash Grove Materials is committed to employee success by encouraging skills development for long-term professional growth.

 

Pay: $18-$21 an hour, depending on experience

 

Position Overview

Provide administrative support in day-to-day office management. The person will conduct the role in an effective, confidential, and efficient manner, while demonstrating strong customer focus. Full Time: M-F in Office

 

Key Responsibilities (Essential Duties and Functions)

• Answer calls from multi-line telephone system.
• Provide clerical data entry on projects and reports.
• Maintain various databases as directed.
• Manage requests in a timely and customer focused manner.
• Follow directions of manager as to daily tasks and expectations for each specific project.
• Prepare and process bank deposits (depositing checks into Bank of America, counting cash bags and scanning supporting files when needed) Deposit cash at the bank if necessary.
• Process credit card payments.
• Maintain “AGM Customer Service” & " AGM Certificates" emails.
• Provide customers with account information including invoices and ticket copies.
• Assist with reconciliation of customer accounts with known issues.
• Research and communicate customer remittance discrepancies.
• Gather all related documentation (check, invoice, credit memo, etc.) and prepare written communication to customer with explanation of charge-back/credit.
• Send Demand letters as requested by Credit & Collection’s Department.
• Research and compile support for Customer Refunds.
• Research and compile support for tax adjustments.
• Assist with gathering information on new/existing Credit Applications (send out credit reference requests, run credit reports via Dun & Bradstreet and Experian).
• Assist with collection efforts on lower volume accounts with aging balances.
• Responsible for upkeep and care of work area.
• Regular and predictable attendance at assigned times is required. 
• Other duties may be assigned. 

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Have a working knowledge of credit and collections, possess the ability to work independently, be detail oriented, have strong analytical and communication skills, the ability to manage assigned tasks, and be proficient in Microsoft products.

 

Devote appropriate time and effort to accomplish job tasks assigned/requested.

Good ability to respond to common inquiries and/or concerns from customers, regulatory agencies, members of the business community and peers.

 

Work closely with the Credit Manager, Controller and related Accounting Management team as needed.

 

 

 

Education/Experience