Clinical Applications Specialist- East Tennessee

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.The Sr. Associate, Clinical Applications Services & Support (Professional Path) is primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing, ensuring all trial deliverables meet timelines, budgets, and quality standards.

Specifics Include:

• Train operating room staff on Alcon products
• Provide on-site and remote clinical support and technical information
• Implement equipment and software upgrades at clinical sites
• Respond to customer inquiries per standard operating procedures and guidelines
• Attend and support medical events and demonstrations
• Collaborate with Field Service Engineers and Sales Representatives for installations and support
• Provide constant feedback to Research and Development on clinical performance of products via an approved communication plan
• Document site visits within 48 hours
• Report and address adverse events and device deficiencies, and refer unapproved use inquiries
• Achieve required clinical certifications
• Advocate for continuous improvement in processes and operational excellence through knowledge sharingAll associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations​.
 

Primary Responsibility:

• Manages the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of Alcon’s Cataract, Refractive, and Glaucoma surgical device products in-person and virtually. 
• Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the revenue recognition cycle.
• Delivers ongoing in-person and virtual clinical support to help embed Alcon technology, increase patient outcomes, drive customer efficiencies, and support the adoption and utilization of Alcon products within their defined territory.
• Discusses and presents to ophthalmic surgeons on complex subject matter utilizing innovative technologies that will continue to evolve with business needs, at times in challenging, high stress situations.
• Trains and supports Alcon’s Digital Health (SaaS) offerings allowing customers to integrate Alcon technologies in the clinic with those in the surgical/refractive suite through platforms such as the cloud or DICOM, and at times integrating with 3rd party devices.
• Training effectiveness is evaluated by customer feedback submitted through a customer satisfaction service following an activity and measured by service promotor score (SPS).
• Attends and assists with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a SME.
• Works with R&D by providing feedback on the development and testing of new technologies and software.
• Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity.
• Proactively and strategically aligns their assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles.
• Achieves and maintains certifications on all Alcon products trained on through annual recertification and continued exposure to all certified devices to retain high skill set and knowledge.
• Self-motivated with the ability to work under minimal supervision in an environment that requires strategic planning, strong teamwork, excellent organizational skills, and cross-functional interaction.
• Completes all administrative responsibilities within defined timeline including, but not limited to, providing clear and accurate d