Director, Solution Specialist Manager (Security)
MicrosoftAbout the role
Manages and aligns team with the organization's vision and customer success objectives, ensuring adherence to sales frameworks and guidelines. Guides and supports team in anticipating and addressing competitive threats and gaps in the market across all solution areas. Guides team to lead end-to-end artificial intelligence (AI) and cloud-driven transformation initiatives for customers. Collaborates with area or organization leader to ensure an accurate forecast through pipeline management and a deal-based forecast in each of the core solution areas. Facilitates cross-team collaboration to enhance operational excellence and support the execution of the business strategy. Guides team to utilize technology to foster business growth across solution areas and ensures the use of artificial intelligence (AI)-powered analytics and forecasting tools to enhance precision. Actively seeks to match solution scenarios with customer and partner organizations, focusing on how Microsoft's offerings can complement and add value to their business operations. Serves as a customer and partner advocate within the subsidiary/area, offering feedback to solution area leaders to refine strategy and encourage continuous improvement to seize market opportunities and build trust. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Serves as a customer and partner advocate within the subsidiary/area, offering feedback to solution area leaders to refine strategy and encourage continuous improvement to seize market opportunities and build trust. Advocates for a focus on customer success and supports the development of tailored strategies that meet their unique needs and goals. Encourages the early engagement of strategic partners in the sales process to enhance customer adoption and facilitate value realization. Participates in various rhythms of business (RoB) within the enterprise, taking into account both external (e.g., customer) and internal (e.g., sellers, internal teams) viewpoints. Delivers insights and feedback to internal teams to improve go-to-market (GTM) strategies and execution. Guides team in identifying and aligning sales plays with market and customer needs.
- Actively seeks to match solution scenarios with customer and partner organizations, focusing on how Microsoft's offerings can complement and add value to their business operations. Acts as a trusted advisor to customers and partners, utilizing insights to foster marketplace success. Engages in conversations with customers that highlight the strategic relationship between Microsoft, partners, and customers' business goals, thereby nurturing ongoing business partnerships. Advocates for customer support resources through Unified Support that aid in accelerating business value realization and transformation.
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.
- Facilitates cross-team collaboration to enhance operational excellence and support the execution of the business strategy. Works to simplify complexity within solution areas and contributes to the development of go-to-market (GTM) strategies for cross-solution plays that support business outcomes. Coordinates the integration of solutions across the full
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