Housekeeping Lead

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.

We are looking for honest, reliable, and hard-working housekeepers to keep Sonder running smoothly! In addition to general housekeeping duties, we rely on our housekeepers to be our eyes and ears in each guest unit, anticipating and reporting potential guest issues, and ensuring that each guest’s experience is of the highest quality!

We are looking for Housekeeping Leads to own our housekeeping process, coordinate a team of housekeepers, and keep everything running smoothly day-to-day! In addition to general housekeeping duties, we rely on our Leads to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience!

AT SONDER YOU WILL:

• Manage weekly and daily cleaning schedules for a team of housekeepers

• Support and lead cleaner onboarding and ongoing training and improvement

• Organize and prepare supplies for daily distribution, leading inventory control and organization

• Triage and delegate guest requests in real-time to cleaner schedules

• Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order

• Conduct special projects as assigned

• Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property

• Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs

• Daily travel around market and central warehouse to complete tasks and manage cleaning program

WHAT WE LOOK FOR:

• A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently

• Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications

• Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management

• Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials

• Working knowledge of operating household cleaning equipment and best practices

• Physical stamina and mobility including ability to reach, kneel, and bend

• Ability to lift, push, and pull required load (usually about 40 lbs)

• This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public tra