Customer Success Manager

Company Description

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model.

Givebutter has been certified as a Great Place to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories.

Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way. 

Role Description

Givebutter is hiring a Customer Success Manager, Implementation (CSM) to guide nonprofits and strategic customers through their onboarding journey and set them up for fundraising success. In this role, you’ll be the trusted advisor for new customers, leading them from Sales handoff through implementation and adoption of the Givebutter platform. You’ll manage technical setup, provide strategic fundraising guidance using Givebutter features, and advocate for customers internally, while contributing to the growth and impact of one of the fastest growing fundraising & CRM platforms.

We want to hear from people who…

• Are natural relationship builders who can quickly earn trust with nonprofit leaders and stakeholders.

• Have hands-on experience in post-sales, onboarding, or implementation roles in tech.

• Are tech savvy and comfortable teaching others how to use software tools.

• Understand fundraising, donor engagement, or nonprofit development and can apply that knowledge to customer success.

• Thrive in a collaborative, fast paced environment and enjoy connecting the dots between customer needs and business goals.

Responsibilities

• Serve as the main point of contact for a book of business of new customer accounts, guiding them through implementation and early adoption.

• Lead discovery sessions to align implementation requirements with organizational outcomes and identify key stakeholder responsibilities.

• Lead and support the technical implementation of new customers, including project management and consultative guidance on configuring integrations, fundraising campaigns, embedding widgets, and importing/migrating data.

• Provide use-case and product-based training and strategy guidance to help customers optimize campaigns and reach their fundraising and donor engagement outcomes.

• Continuously identify and improve gaps in implementation and customer success processes, contributing to the development of scalable, repeatable best practices

• Surface and analyze customer feedback to drive product improvements and inform team strategy.

• Partner with Sales, Product, Support, and other internal teams to ensure a seamless customer experience.

Requirements

• 2–5 years of experience in post-sales, onboarding, or implementation roles in tech.

• Ability to manage multiple accounts independently with a customer-first mindset and consultative approach.

• You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes.

• A proactive mentality and a general curiosity to seek to understand.

• Excellent communication and emotional intelligence with experience in building relationships and collaborating cross-functionally.

• Experience working toward KPIs or variable compensation tied to customer outcomes.

• Proficiency with SaaS tools and CRMs, with HubSpot experience strongly preferred.

• Familiarity with nonprofit fundraising, donor engagement, or campaign strategy (preferred).

More about Givebutter

Benefits

• Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).

• Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for e